• Current Career at FJAJobs Associates Limited

  • Posted on: 19 September, 2014 Deadline: Not Specified
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  • FJAJobs Associates Limited Recruiting for a client the role of

    Customer Service Officer

     

    Description :    

    • Key Roles and Responsibilities;
    • ? Receive and attend to customers
    • ? Track orders and delivery
    • ? Answer phone calls from customers
    • ? Maintain records and reports.
    • ? Communicate customer requests and complaints to management
    • ? Participate in marketing and sales events
    • ? Any other tasks as assigned from time to time by manager.

    Required Competencies and Attributes:

    • ? Must be a good team player, must be innovative and proactive
    • ? Must be customer service oriented
    • ? Technology savvy
    • ? Good people skill with ability to communicate effectively

    Qualification:

    • Minimum of 1 (one) year work experience in customer service
    • Conversant with e-commerce
    • Possess online buying experience & be familiar with USA & UK sites
    • Excellent communication skills
    • Target driven and proactive

    go to method of application »

    Reseller Manager

     

    Description :    
    Key Roles and Responsibilities:

    • ? Increase the Resellers network by prospecting for new ones
    • ? Develop them and equip them with minimal product knowledge through seminars
    • ? Manage their expectations and help create an enabling environment to improve their sales
    • ? Work with existing and new Resellers to identify and qualify sales opportunities and drive them to closure.
    • ? Recruit resellers: identify targeted resellers and initiate relationships. Work with each reseller to define the mutual value of the relationship.
    • ? Structure and negotiate reseller frameworks, deal terms and formal agreements.

    Qualifications :    
    Our Ideal Candidate:

    • ? Strong problem solving skills and willingness to roll up the sleeves to get the job done.
    • ? Excellent written and verbal communication skills
    • ? A good degree in Business Management

    go to method of application »

    Business Analyst

     

    Description :    
    We are seeking a motivated, smart, and driven individual to play a key role in performing research and providing insights regarding the market, trends, competitors, potential and existing customers and overall vision of our fast growing e-Commerce Logistics Internet Company.

    This is a perfect opportunity for an analytical minded, tech savvy individual with an understanding of the online retail space. This position reports directly to the CEO.

    Job Responsibilities:

    • ? Identify new market opportunities
    • ? Perform extensive market research
    • ? Evaluate market penetration
    • ? Analyse marketing metrics to identify cause and effect relationships.
    • ? Identify positive financial outcomes to increase profitability.
    • ? Create databases and capture market data
    • ? Analyse competitors
    • ? Develop sales strategies in tandem with marketing department.
    • ? Offer insights about product potentials.
    • ? Determine perceptions and reputation

    Qualifications :    
    Our Ideal Candidate:

    • ? Technical or Business degree coupled with formal business education (MBA etc) preferred
    • ? Entrepreneurial experience in a similar stage company
    • ? 5+ years of total experience in business unit/corporate strategy, product management and market analyst in the retail, mobile and technology industries preferred
    • ? Knowledge of e-Commerce, logistics, mobile payments, ecosystem dynamics, technologies and tactics required
    • ? Expertise building business cases around market opportunities and partnerships – including strategy development, market segmentation, competitive analysis and financial analysis.
    • Strong ability to influence without authority, sell concepts internally and activity drive streamlined decision making
    • ? Strong analytical skills with an uncanny ability to analyse an opportunity from many angles
    • ? Excellent strategic and creative thinking, with particular emphasis on evaluating new opportunities and changing emerging ecommerce models and dynamics
    • ? Strong ability to comprehend, structure and negotiate complex business agreements, strong business and financial acumen and superior analytical and writing skills

    go to method of application »

    Quality Control & Compliance

     

    Description :    
    The successful candidate will be responsible for planning, developing and executing the overall quality control and compliance strategies for our customer service centers, products and services.

    Job Responsibilities;

    • ? Devising and establishing the company’s QA procedures, standards and processes.
    • ? Reviewing customer requirements and ensuring that they are met.
    • ? Setting up and maintaining controls and documentation procedure.
    • ? Preparing clearly explanatory documents such as customers’ charter
    • ? Act as an entry point for the customer service desk to provide an initial review and assessment of reported issues
    • ? Provide reports and recommendations on customer experiences
    • ? Ensure that customer service standards are maintained across the organization.
    • ? Ensure compliance

    Qualifications :    
    Our Ideal Candidate:

    • ? Technical or Business degree coupled with formal business education (MBA etc) preferred
    • ? Customer centric orientation with excellent communication and presentation skills
    • ? Multinational customer service experience
    • ? Entrepreneurial experience in a similar stage company
    • ? 5+ years of total experience in business unit/corporate strategy, product management and quality assurance in the retail, mobile and technology industries preferred
    • ? Knowledge of e-Commerce, logistics, mobile payments, ecosystem dynamics, technologies and tactics required
    • ? Strong ability to influence without authority, sell concepts internally and activity drive streamlined decision making
    • ? Strong analytical skills with an uncanny ability to analyse an opportunity from many angles

    go to method of application »

    Farm Manager

     

    Responsibilities:
    Strategic business focus:

    • • Maximise production within seasonal constraints
    • • Control the cost of production to achieve a system that is sustainable under varying product returns
    • • To minimise amount of human work required to achieve the production and profit goals through allowing the stock to harvest the feed and only make supplement where quality is being compromised.

    Purpose of the Position:

    • The position of the Farm Manager has full responsibility for day to day management of the Farm including stock, resources and staff and to achieve the production and performance goals for the property
    • To effect the day to day of Top Farm in consultation with the management; This includes responsibility for coordinating and directing staff to achieve the goals of the farm.

    Reporting Lines

    • The Farm manager reports to the Management.
    • All other farm staff reports to the Farm manager

    Asset Management

    • • Water leaks identified and repaired
    •  
    • • Control of weeds and neatness of the general environment.

    Staff

    • • Recruit and select staff in consultation with the owner
    • • Plan and allocate work within the team
    • • Prepare an annual roster for time off and notify owner of relief staff requirements
    • • Complete performance reviews with staff.

    General

    • • Ensure compliance among staff with health and safety policies
    •  
    • • Liaise with contractors where necessary
    •  
    • • Liaise with farm advisor to set farm policy and seasonal management policies.

    Qualification:

    • A degree in farm management or Agricultural Sciences, a masters degree is an added advantage and must be familiar with the Agricultural policies of the Country.

    Experience:

    • 5 Years and above hands on experience in farm management.

    go to method of application »

    Customer Service Centre Manager

     

    Key Roles and Responsibilities

    • ? Provide assistance and advise to customers using our products or services
    • ? Champion proper customer service etiquettes with customers by telephone email, letter and face to face, etc.
    • ? Investigate and solve customers’ ‘problems which may be escalated
    • ? Handle customer complaints or any major incidents
    • ? Keep accurate records of discussions or correspondence with customer
    • ? Provide statistics or data to determine the level of customer service the organization is providing
    • ? Developing feedback or complaints procedures for customers to use.
    • ? Develop customer service procedures, policies and standards for the organization or department
    • ? Meet with other managers to discuss possible improvements to customer service
    • ? Train staff to deliver high standard customer service.

    Required Competencies and Attributes:

    • ? Must be a good team player, must be innovative and proactive
    • ? Must be customer service oriented
    • ? Experience with technology and internet especially e-commerce
    • ? Good people skill with ability to communicate effectively
    • ? Proficient in MS office ( Excel, PowerPoint and word)

    Minimum Qualification:

    • Minimum of 3 years work experience; managing staff
    • Conversant with e-commerce
    • Possess online buying experience and be familiar with USA and UK sites
    • Excellent communication skills
    • Target driven and proactive

    Method of Application

    Interested and suitably qualified candidates should send detailed CVs to E-mail: opeoluwafjajobs@gmail.com, similoluwa@findajobinafrica.com, irene@findajobinafrica.com

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