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  • Posted: Sep 17, 2014
    Deadline: Not specified
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    Ticket/Reservation Officer

    Job Location: Head Office, Abuja
    Number of Subordinates: Nil
    Reports to: Chief Operating Officer

    Responsibilities:

    •     Monitor passengers' travel request, and ensure that tickets are issued promptly and accurately.
    •     Make reservations, bookings and advise customers on reservation status on or before flight departure.
    •     Prepare tickets sales report on a weekly basis.
    •     Ensure that seats are not duplicated by coordinating all outlets.
    •     Manage a dedicated team of customer care representatives in the delivery of their daily responsibilities.
    •     Ensure strict adherence to laid down business policies and procedures.

    Requirements
    Education:

    •     A minimum of B.Sc. in Social Sciences, Business Administration or any other related field.

    Experience:

    •     At least 2 years ticketing & reservation experience in travels and tour agency.

    Competences
    Knowledge:

    •     He/she must have completed an IATA course on Fares and Ticketing.
    •     Ability to use the Amadeus, Sabre and other booking platforms on GDS is COMPULSORY

    Skills/physical Competencies:

    •     Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    •     Ability to listen and effectively communicate accurately important information to prospective clients.
    •     Ability to use Microsoft Office Suite.
    •     Ability to work with little or no supervision.
    •     Developing constructive and cooperative working relationships with new customers, and maintaining them over time.

    Behavioural Qualities:

    •     Great Interpersonal Skills

    Other Specifications:

    •     Applicants MUST meet all the specified conditions before applying
    •     Candidate MUST be resident in Abuja and should be able to resume within short notice.

    Method of Application

    Interested and qualified candidates should send their CV's with the Job Title as the subject to: careers@dcp.com.ng

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