Workshop Supervisor at Flexedge Limited

Role: Operations
Reporting Line: MD / CEO
Job Grade: Senior Level
Employment Type: Full-time

Position Objectives

• In charge of coordinating the activities of auto workshop to ensure efficient operations and Profitability
• Guide and direct the activities of workshop to ensure optimal productivity, efficiency and profitability
• Effective Customer management
• Handles all recruiting, orienting, and training of technicians to ensure a capable and efficient workshop

Job Description

• Ensuring Revenue generation for the workshop
• Generate leads and ensure conversion from prospects to customers
• Manage customer/ Prospect visitation to increase market share in auto service
• Oversee operations in an auto service unit to ensure compliance with quality standards and best practices
• Oversee the inspection and proper/correct evaluation of automobiles to identify faulty components and facilitate process for repairs
• Assign and schedule work duties to auto technicians according to their skills and Supervise their activities for efficient and timely job performance
• Conduct price negotiations with clients to reach a favorable bargain for both management and client
• Oversee the hiring and training of an effective auto service team
• Maintain accurate record of all accounts and relevant financial information
• Monitor inventory to Maintain stock levels, regulate and ensure availability of required vehicle parts
• Ensure automotive service staff comply with environmental laws and regulations
• Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
• Contact clients and convince them to bring vehicles to their unit for repairs
• Follow up customers to obtain feedback and ensure they are satisfied with received service
• Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.

Minimum Requirements
Education and Work:

• Auto Engineering and Professional Auto Technician certifications
• Verifiable trainings on Vehicle systems
• Minimum 7 years’ experience in the field of auto servicing and workshop management
• Prior experience with different auto brands is an added advantage
• Experience dealing with corporate and High net worth customers is a Must

Knowledge, Skills, Competence and Abilities:

• Excellent leadership skills
• Understanding of dynamics in the automobile industry
• A commitment to excellent customer engagement
• Customer Relationship Management
• Excellent Communication Skills
• Up to date automobile technical Skills, with ability to handle diagnostic tools effectively
• Leadership Skill
• Ability to train and pass knowledge
• Great Negotiation skills
• Must have mobility flexibility
• Ability to use ERP and Applications relevant to Auto Servicing industry

Personal Qualities Required by the Job:

• Trustworthy with great and proven positive character and outlook
• Integrity and confidentiality: ability to adhere to high ethical standards in job-related and other activities and experience in dealing with sensitive and confidential matters.
• Reliability: Completely reliable and competent
• A mission-driven individual: who can embrace and commit to Mission and Core Values; articulate about stewardship.
• Compliance: adheres strictly to organizational/sector policies and procedures. Seeks approval from the correct authority for changes.
• Planning and organizing: ability to establish efficient and appropriate course of action for self and team; strong organizational skills.
• Efficiency and effectiveness: using minimum effort to achieve maximum results. Actual results will be measured, not simply activity or expended energy.

Salary
NGN 150,000 - 200,000 Monthly.