Territory Sales Managers, Blaze Channel at Lumos Nigeria

Job Description

• The individual in this role would be responsible for LDP sales rep and Rickshaw ridders escalation management- attending to issues around IDU activation, NIBSS payment/ CRM downtime, escalating promptly and ensuring resolution.
• We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure stakeholders loyalty.
• S/he will manage Blaze Channel partners activation challenges.

Job Responsibilities

• Responsible for trouble shooting, escalation and follow through resolutions of CRM/ NIBSS downtime
• Interface between Lumos and LDP sales rep/ Rickshaw ridders for activation- First point of escalation
• Motivate, nurture and mentor the LDP reps for performance.
• Drive end-to-end sales processes
• Ensure compliance of LDP Sales reps and Rickshaw ridders to SLA
• Manage canvassers and rickshaw riders assigned to LDPs and Hubs within the territory.
• Identify sales opportunities within the territory and explore. Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers
• Source and work customer referrals
• Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed
• Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options
• Promote specific products as directed by upper management
• Inform leads and customers of current promotions and discounts
• Maintain positive business and customer relationships in the effort to extend customer lifetime value
• Develop strategies for more effective sales, both individually and as part of a team

Educational Qualifications & Functional / Technical Skills

• First degree in any discipline
• Excellent computer skills
• Experience with CRM platform

Relevant Experience:

• 5 years of varied experience in Sales & Marketing in FMCG or Telecom
• Relevant experience in Solar / Telecom industry is desirable
• Previously managed defined territory with track records of achievement.

Other Requirements (Behavioral etc.):

• Impeccable customer service skills
• Excellent interpersonal communication skills, both verbal and written
• Motivated, driven attitude
• Sales-driven, results-driven, and target-driven attitude
• Aptitude for persuasion and negotiation
• Expert in time management
• Organized work ethic
• Proven track record in sales environment
• Ability to meet and/or exceed monthly and quarterly sales quotas.

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