Tele-marketer at ICS Outsourcing Nigeria Limited

Job Responsibities

• Cold calling people using a given phone directory to sell products or solicit donations
• Answering incoming calls from prospective customers
• Using scripts to provide information about product’s features, prices etc. and present their benefit
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Job Requirements

• Educational Qualification Must be B.Sc or HND qualification with 1 - 4 years work experience.
• Proven experience as a telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection