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  • Posted: Sep 18, 2020
    Deadline: Sep 30, 2020
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    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services. ABOUT US Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldw...
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    Technical Support Engineer

    (Lekki /Ajah and Abuja)

    Duties and Responsibilities

    • Manage incidents, respond to requests for technical assistance in person, via phone & email
    • Responsible for supporting post-sales customer activity remotely and on-site.
    • Responsible for carrying out detailed Site Survey & maintain proper documentation
    • Perform installation and implementation and network integration at customer's site
    • Promptly investigate, resolve & report any incidents, errors, events or deviations.
    • Ensure installation, maintenance and troubleshooting are carried out within agreed OLA.
    • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance with organization approved standard.
    • Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
    • Track and route problems and requests and document resolutions

    Qualifications

    • HND / Graduate / Post Graduate in Electrical/ Electronics/ Computer/ Communication/ Info Tech Desired Experience 1 to 3 years in similar profile.
    • First-line contact, providing technical assistance to all walk-in customer at Shops
    • Assist in after-sales device setup, installation, and configuration processes for new subscribers
    • inventory list for shop 8] Recognize areas & forward plans for internal improvement to the Territory Sales Manager Function / Domain Customer Service / Technical Support Group Reporting To Direct - Supervisor Technical Support Group; Functional, HOD Place of Posting Nigeria Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer.

    Method of Application

    This job has expired. Application is no longer allowed

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