Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Sep 28, 2020
    Deadline: Oct 15, 2020
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Simba Group is a conglomerate, operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power and Alternative Energy. We have over 20 years of experience in Nigeria, and in that time have developed loyal and strong distribution channels, across our range of products, as well as a deep understat...
    Read more about this company

     

    Support Manager

    Details

    • Improve customer service experience, create engaged customers and facilitate organic growth
    • Take ownership of customers issues sent to support desk and follow problems through to resolution and avoid breaching SLA
    • Set a clear mission and deploy strategies focused towards that mission
    • Prepare SLA documents with customer
    • Support contract management - renewal and follow-up
    • Ticket management
    • Send periodic support report to customers
    • Attend and setup support meeting
    • Brainstorm and propose initiatives to improve support and customer experience
    • Manage the company social media accounts

    Requirements

    • Female
    • Minimum BSC Holder
    • Minimum of 5 years post NYSC experience
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • Good digital marketing background
    • Proven working experience as a Customer Service personnel
    • Experience in providing customer service support

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@simba.com.ng using the Job Title as the subject of the mail.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Simba Group Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail