Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Aug 4, 2020
    Deadline: Aug 30, 2020
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    Cobranet Limited was incorporated in 2003 and began its operations to provide the Nigerian Market with a reliable Internet Service and meet the requirements of the market, positioning itself as a leader in providing Internet Solutions and as a provider of choice. The company was founded and is managed by a group of professionals whose collective business ba...
    Read more about this company

    Support Engineer

    Job Description

    • Provide technical support service via phone, email, and other channels as required to clients.
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
    • Provide prompt and accurate feedback to customers.Ensure proper follow up and closure of all pending tickets.
    • Interact with customers to provide and process information in response to complaints and inquiries.
    • Escalate cases to another unit and follow up on the case.Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)

    Personal Responsibilities

    • Report to the Head of Department.
    • Respond to client complains in a proper and professional manner.
    • Should maintain a high level of personal responsibility.
    • Abide and apply the rules and regulations of the department and the company as a whole.
    • Responsible for achieving any assignment given by the Manager.
    • Keeping up to date with departmental and company notification via Emails, notice board and other mediums

    Academic / Education Qualifications

    • Preferred: A B.Sc (or equivalent) in Computer Science.

    Certifications:

    • CCNA is preferred.
    • MCP is preferred.

    Experience:

    • A previous experience in support or IT department.

    Technical Skills:

    • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
    • Basic routing & switching knowledge.
    • Basic RF knowledge.
    • Ability to resolve problems remotely.

    General Skills:

    • Interpersonal relationship.
    • Maintain a good communication and interaction with customers and colleagues.
    • Self-learner.
    • Communications skills, both verbal and written.
    • Language Qualifications:
    • Good verbal and writing skills in English are mandatory.

    Method of Application

    Interested and qualified candidates should send their Applications and CV to: support.hire@cobranet.ng Using the "Job Title" as the subject of the mail.

  • Send your application

Back To Home
View Hot Nigerian Jobs Today »

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
 
 
 
Send your application through

Yahoomail Gmail Hotmail