Job Openings at Fenix International

Locations: Ogbomosho- Oyo & Shendam- Plateau
Position: Contract
Team: Customer Experience

Job Objectives

• Fenix is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy.
• This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after-sales service support (both technical and non-technical) to existing Fenix customers with an emphasis on providing an exceptional customer experience.

Key Responsibilities

• Provide excellent customer service to all Fenix Nigeria customers at all times
• Attract new and existing customers to the Service center
• Supervise the movement & stock count of Fenix Nigeria inventory to and from the Point of Sale
• Provide periodic reports on customer engagement and stock count to Service Center Center Associate

Deliverables and Activities:

• Provide exceptional experience to Fenix Nigeria customers at all times
• Serve as a liaison between the customer and Fenix
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers
• Support the SCA in the disbursement of inventory (including accessories) allocated Points of Sale (POS)
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to Fenix HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into Fenix data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all Fenix customers have a great end-to-end customer experience

Required Skills & Experience

• A minimum of SSCE
• Should be fluent in English and at least 1 other local language from the region you are applying
• Conversant with the use of computers
• Critical thinking skills.
• Good influencing and negotiation skills.
• Flexibility with the ability to work under pressure to meet deadlines.
• Competent with computers including Microsoft Office packages, Fenix dB, and other Google products such as Forms, Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who is able to work independently.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.

Highly Desired Skills:

• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions-oriented)
• Good influencing and negotiation skills
• Flexibility with the ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

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Team: Sales and Marketing

Job Objective

• The Business Development & Expansion Associate will travel regularly to states within Nigeria not yet covered by the business to tap into new markets and build strong long lasting relationships with new customers.
• You will demonstrate and maintain a clear understanding of customers, their livelihood, wants and their requirements with regular visits.
• The role will require you to supervise the setup of a new State, completing all legal requirements and develop a marketing & sales strategy.
• The role will also require you to complete all tenders in compliance with tender clarifications and negotiations in Nigeria.
• The incumbent must understand and be able to justify qualitatively and quantitatively, the basic requirements for recommendation of a location.

Key Responsibilities

• Conduct research to identify new markets and customer needs
• Promote the company’s products, predicting (using gathered data on the field) and address customers’ specific needs, provided the “demand numbers” are quantifiable.
• Develop a growth strategy focused both on achieving business goals and sales team goals

Deliverables and Activities:

• Initiate sales support bi-tools in collaboration with the data analyst to aid in strategic planning and decision making
• Ensure knowledge in researching market and industry trends are current and relevant
• Prepare draft sales process, policies and procedures for the Head of Sales and Marketing
• Monitor and do spot check to ensure the PPPs are strictly adhered to by the sales team.
• Initiate and prepare growth or expansion plans for review and approval
• Track daily, weekly sales and monthly trends and proffer action plans to improve sales performance.
• Work with marketing manager to build and drive Implementing an effective sales pipelines and leads tracking process
• Assist in the design of training manuals for the sales team
• Provide trustworthy information pre and post market evaluation process
• Build long-term relationships with the sales team especially the FSMs and FTLs
• In collaboration with talent, design and implement team bonding activities for the sales team
• Prepare a quarterly route plan, using empirical data from the REA Map and other dependable source of information
• Ensure tools, resources needed by the field team are promptly collated and sent for approval.
• Support the field team in local events planning such as local festivals, sporting events etc
• Support the other departments in Identifying products, talents, etc through initial market evaluation, that would appeal to potential customers in specific regions
• Cultivating positive interactions and relationships with internal departments and especially security, to evaluate strategies and outcomes.
• Provide useful information from market engagement, to provide niche customer experience and build brand loyalty.

Required Skills & Experience

• University Degree in Business or a related field, MBA a plus
• 2-3 years experience
• Experience managing a CRM tool
• Superior Teamwork Skills
• Excellent written & verbal communication skills
• Demonstrated ability to handle multiple tasks and assignments simultaneously
• Strong Leadership and People Development Skills
• Superior Communication / Presentation Skills
• Conflict Management / Composure
• Strong Planning & Organizational Skills
• Proficiency in Word, Excel, and PowerPoint
• Persuasive / Sales Ability / Negotiations
• Up to 70% travel required

Highly Desired Skills:

• Ability to organize, multi-task and prioritize tasks
• Ability to work both in teams and independently
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions-oriented)
• Good influencing and interpersonal skills.