Spa Manager at Design Union Limited

JOB SUMMARY

• Responsible for creating, fashioning and delivery of all the spa services as well as Coordinate day-to-day operations of the spa to ensure strict standards are maintained and guest’s expectations are met and exceeded.
• Ensure and coordinate proper maintenance of all Spa operating equipment and keep the optimum inventory of spa supplies in order to effectively manage operational goals.
• Ensure that spa adheres to hotels policies and procedures including health, hygiene, emergency and Fire prevention.
• Manage Customer Service including handling any guest complaints or special requirements and ensure that the spa and therapists maintain confidentiality for all guests and clients at all times.
• Drive Marketing, promotional and sales efforts including online presence and loyalty programs to attract spa clients. In addition, able to implement and monitor up-selling strategies to maximise spa operational revenue.
• Responsible for the continuous training plan and conduct hands-on training for staff.

REQUISITE QUALIFICATIONS / EXPERIENCE

• Bachelor’s degree in Business Administration or  Degree / Diploma in hotel/hospitality management
• Minimum of 3 to 5 years’ experience as a Spa Manager in a luxury hotel or a well-established SPA brand.

REQUIRED SKILLS / ATTRIBUTES

• Passionate about Spas and a healthy lifestyle
• Strong working knowledge of Spas, spa treatments, herbal remedies and natural therapies
• Excellent Customer Service and people skills
• Outstanding oral and written communication skills
• Good negotiating skills
• Excellent organizational and time-management skills
• A team player with sound leadership abilities
• Must be presentable, professional and confident in the discharge of duties.
• Able to work flexible schedules
• Proficiency in the use of standard workplace software like MS Office/Excel/Powerpoint and a working knowledge of enterprise wide software such as SAGE