Software Support Engineer - Dynamics Power Platform at Tek Experts

Ref #: 243176

Description

• We're growing rapidly. Would you like to join us?
• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?

About the Role

• As a customer-facing support engineer your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
• Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.  
• Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

What you’ll be Doing

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

What you'll Need

• 1-2 years’ experience in technical or customer support/ exposure to software development
• Knowledge of web services/REST API Platform, Object-Oriented Programming (OOP)
• Knowledge of Microsoft technologies especially Dynamics 365 (Common data service)
• Strong researching, problem solving and troubleshooting skills
• Ability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning

What we Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family