Social Media / Customer Service Intern at Presidera

Location: Palmgrove, Lagos

Job Description

• Interact with customers via phone, email, online chat, in person, social media
• Resolve customer problems and complaints
• Monitor customers orders to ensure prompt delivery and resolve problems with customer orders
• Keep records of customer interactions and transactions
• Engage with customers
• Escalate unresolved issues
• Manage the company’s social media pages/post and content
• Take product photos and upload content on social media, website,etc
• Communicate and coordinate effectively with internal departments
• Follow company process accurately and efficiently

Requirements

• Candidate should possess OND / HND / BSc qualification
• Candidates must have basic computer knowledge and ability to navigate the internet
• Ability to communicate effectively
• Candidate should reside in Palmgrove environs