Job Openings at So Fresh Neighbourhood Market

Job Summary

• To provide leadership to the team members by overseeing the operations and management of the outlet daily with the aim to maximise profit while minimizing cost.

Job Description

• Ensure standards of hygiene are maintained and that the outlet complies with health and safety regulations
• Ensure adherence to all established Standard Operating Procedures relating to food production
• Enforce conformance to the established food safety and quality policies
• Ensure compliance to the So Fresh standard recipe and measurements
• Ensure optimum performance in controlling the quality level of product and service, operating costs, customer satisfaction and safety procedures as well as sanitation, cleanliness and hygiene.
• Assess the resource requirements putting into consideration of the peak hours and appropriately schedule resource.
• Ensure adherence to all established Standard Operating Procedures relating to the outlet operations and help desk activities)
• Follow up to ensure all help desk sales are closed out at the promised time
• Manage the well-being and health of team members
• Manage the leave process of team members
• Duly allocate and approve overtime hours to team members when the need arises
• Actively coach and mentor team members to deliver excellent results
• Conduct training in equipment in equipment operations or work and safety procedure during on-the-the job training of new hires.

Requirements

• Candidates should possess an OND, HND, or B.Sc qualification
• 3 – 5 years’ experience in the food/retail industry
• Minimum of 2 years’ experience in a supervisory role in the food/retail industry
• Ability to work effectively in a fast-paced work environment
• Excellent record-keeping and supervisory skills
• Candidates should live close to the desired work location.

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Job Summary

• We are currently recruiting for Helpdesk Officers at So Fresh. So Fresh is a healthy food company with outlets across Nigeria. At So Fresh, we believe food should be fresh and close to nature as much as possible, hence we create tasty, fresh, delicious healthy food options.
• The Helpdesk Representatives serve customers by providing product and service information, resolving customers’ concerns, complaints and obtain feedback, as well as ensure sales are closed at the stipulated time.

Job Description

• Communicate courteously with customers by phone calls, emails, online and social media
• Assist customers to facilitate their choices and purchases of freshly processed products
• Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback
• Provide pricing and delivery information to customers
• Set up new customers’ account or update existing customers’ details on Vend.
• Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form
• Explore cold and warm calling to both new and existing customers to ensure customer retention
• Build sustainable relationships and trust with customers through interactive communication
• Close sales at the promised time
• Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
• Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.

Requirements

• Minimum of B.SC, HND certificate in a relevant field
• 0 -2 years’ experience in helpdesk/customer service in the food industry
• Working knowledge of customer service principles & practices
• Willingness to work on a shift basis and weekends
• Possess excellent telephone etiquette
• Ability to always remain professional and courteous with customers
• Computer literacy is highly required
• Candidate must live close to the desired work location.