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  • Posted: Oct 3, 2022
    Deadline: Dec 31, 2022
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  • ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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    Service Fulfillment Engineer

    Job ID: 78
    Location: Trans Amadi Estate, Port Harcourt, Rivers
    Department: Business Operations
    Function: Service Delivery & Support
    Reporting to: Team Lead, Network Core & Service Delivery
    Travel Frequency: Occasional

    Purpose of the Job

    • Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
    • He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers.
    • These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
    • He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution.
    • Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
    • He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
    • In addition to the above, he is also required to provide routine in-house training and mentoring for lower-level staff and other units where required.

    Expected Key Results:

    • Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
    • Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
    • Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
    • Reporting
    • Asset Management

    Educational Qualifications 

    • B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)

    Work Experience:

    • At least 1 year experience within the telecoms space as a Network/Communications Engineer
    • A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
    • A good grasp of technical (wireless & wireline) installations and willingness to learn more
    • Practical Experience with Network Connectivity Devices (Routers & Switches)
    • Experience with LAN/WAN Network Design and Configuration
    • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

    Functional Skills:

    • Understanding of Communications Networks. Cisco network certification is required.
    • A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
    • High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
    • Fluent English
    • Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization

    Other Requirements:

    • Customer Focused
    • Hardworking and Tenacious
    • Action Orientation
    • Tech Savvy
    • Result Driven
    • Excellent Decision Quality
    • Attention to Detail
    • Problem Solving
    • Excellent troubleshooting and analysis skills
    • Impeccable Customer Service and Support Skills
    • Customer Focus
    • Self-Development

    go to method of application »

    Account Manager

    Job ID: 35
    Location: Trans Amadi - Port Harcourt, Rivers
    Employment Type: Full-time
    Department: Network Services Division
    Function: Business Development
    Reporting to: Territory Manager
    Travel Frequency: Rarely

    Purpose of the Job 

    • The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
    • The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

    Expected Key Results 

    • Achieve set revenue growth.
    • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
    • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
    • Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

    Educational Qualifications & Functional Skills

    • B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
    • Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
    • Good Microsoft office suite competence, CRM competence, including Visio
    • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

    Work Experience:

    • At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
    • Must demonstrate interpersonal capabilities.

    Other Requirements:

    • Customer Focused
    • Action-oriented
    • Result Driven
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self-Development.

    Requirements:

    • Ensures Accountability
    • Develops Talent
    • Drives Engagement
    • Drives Vision & Purpose
    • Excellent Decision Quality.

    go to method of application »

    Team Lead, Procurement

    Job ID: 59
    Location: Lagos
    Employment Type: Full-time
    Department: Supply Chain Management
    Function: Procurement
    Reporting to: Head, Supply Chain Management
    Travel Frequency: N/A

    Purpose of the Job 

    • Provide and drive procurement (acquisition of goods and services) activities in order to provide effective support to user departments, getting the best value, quality and impacting the bottom line positively through cost reduction.

    Expected Key Results 

    • Procurement Management
    • Expediting
    • Stakeholders Relationship management
    • Sourcing and tender evaluation
    • Team development

    Educational Qualifications & Functional Skills

    • Minimum of 2.2 / Upper Credit, Bachelor’s degree Social and Management Sciences or other related fields.
    • MBA / M.Sc in related fields (added advantage)
    • Certified Professional in Supply Management (added advantage)
    • Chartered institute of purchasing and supply certification (added advantage)
    • Knowledge of Contract management will be an added advantage
    • Strong negotiation skills.
    • Conduct staff training and identify development needs.
    • Excellent problem solving and analytical ability.
    • Ability to write policies and procedures
    • Knowledge of SUN system application or any other accounting software.
    • Project and time management.
    • Sound judgment and initiative.

    Work Experience:

    • 4 - 5 year’s relevant experience.

    Other Requirements:

    • Customer Focus
    • Tech savvy
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self Development
    • Nimble Learner
    • Ensures Accountability
    • Develops Talent
    • Drives Engagement
    • Drives Vision & Purpose
    • Excellent Decision Quality.

    go to method of application »

    Business Analyst

    Job ID: 94
    Location: Lagos
    Department: Business Intelligence & Data Analytics
    Function: Business Analysis
    Reporting to: Head, BIDA
    Travel Frequency: Occassional

    Purpose of the Job

    • The purpose of this job is for the Business Analyst to find ways to improve process efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements.
    • The Business Analyst would continuously deliver value to the Divisions and Departments along the lines of strategy execution, operational efficiency and Business Continuity.
    • The role will gather and document business requirements, assist in streamlining processes, research various solutions and work collaboratively with business stakeholders and technical teams to document and implement the solution.

    Expected Key Results 

    • Business Requirements Documentation
    • Process Analysis/Process Re-engineering
    • Reporting and Data Analysis

    Educational Qualifications 

    • University Degree in Computer Science, Information Technology, Management Information System,  Business Management (2.2/ Upper Credit Minimum)

    Work Experience:

    • 2-4 years experience as a Business Analyst/Business Process Analyst
    • Understanding of workflows, processes, and their representation using standard modelling techniques.
    • Experience translating business requirements into actionable user stories for development teams
    • Strong analytical skills, ability to abstract & systematic approach to problem solving
    • Proactive, high sense of responsibility as well as independent and structured way of working
    • Strong communication and interpersonal skills: Listen, Observation, Written, Verbal and Non Verbal.
    • Considerable experience in using Microsoft Suites  like Microsoft Excel and LibreCalc, Powerpoint, MSword, etc

    Functional Skills:

    • Post Graduate degree (MBA, M.Sc., etc.) an added advantage
    • Professional Qualification (ECBA, CCBA, CBPP) an added advantage
    • Ability to leverage technology to develop and enhance functional competencies
    • Requirements elicitation and gathering, requirements analysis skills
    • Business Process Analysis
    • Practical knowledge of process modelling, process mapping

    Other Requirements:

    • Customer Focus
    • Tech savvy
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self Development
    • Nimble Learning
    • Ensures Accountability

    Method of Application

    Use the link(s) below to apply on company website.

     

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