Service Centre Consultant at Core Group

Description

• To perform CPU(Mac) and iOS diagnostics and repairs.
• iStore candidates may be subjected to pre-employment tests.

Responsibilities
Repairs:

• Ensuring that daily repair target is met.
• Ensure high quality of repairs.
• Always up to date on latest GSX articles and new self-study product material releases.
• Ensure that GCX iOS and CPU Repair Qualification is achieved.
• Immediate actioning of highlighted jobs on Tech Priority Lists.
• Ensure units are diagnosed within 24hours of receipt, then either part has to be ordered or unit must be quoted.
• Ensure that repairs are repaired under the correct warranty qualification.
• Ensure units are completed within 24 hours of receipt of part or replacement.
• Ensure that IOS and MRI diagnostics have been performed on each and every repair.

Administration:

• Up to date and accurate repair administration and documentation on Local repair database.
• Correct and accurate GSX warranty application for each part used to facilitate a repair on GSX.
• Accurate quotations generated for Out of Wty Repairs on local repair database.
• Ensure that Out of Warranty units where quotes have been accepted are sent for invoicing.
• Ensure that parts are ordered on time as per AASP procedure.
• Ensure that all KBB’s have all the relevant Return labels, and in some instances additional local documentation “ICare Approval” on the spares boxes.
• Ensure that KBB spares are ready to be sent back on a daily basis.
• Ensure that repairs completed are also completed on the GSX repair system so as to prevent VAD ageing.
• Ensure that repair assessment comms SMS is sent when assessing units for every repair.
• Accurate completion and updating of all relevant Filemaker/GSX info before submitting job to QC (eg: New Serial Number, Diagnostics Performed, Technical Reports in “Customer To See” field, Warranty Fields, Completed Date, Parts Used/Not Used/ DOA tick boxes, GSX Repair Closed & Completed, Etc.)

Stock Control:

• Daily accountability of open jobs, statuses and assigned spares.
• To ensure that all policies are adhered so as to minimise risk and losses.
• Ensure all spares and parts in service center are GRV’d into FINCON and counted on a daily basis
• Ensure Service center daily count is sent to the management team daily before 12pm.

Requirements
Educational Requirements:

• BSc in Engineering related field and Technical/service support related certification.

Experience Required:

• Preferred technical experience with Apple iOS and CPU (Mac OS).

Key Competencies:

• Good Technical Knowledge
• Strong administration skills
• Customer focus
• iOS Certification (Achievable)
• ACMT Certification (Achievable).