Fresh Vacancies at GVA Partners

Job Brief

The Relationship Manager will be responsible for maintaining and deepening existing business relationships. As an everyday field-based employee, he/she is equally expected to perform a daily field function known and referred to as prospecting, whereby he/she speaks to a specified minimum number of people (in the course of the daily duty of visiting customers) and obtain the names and contact details of those interested in our products for a further follow up by the Marketing Group. Many times, the interest in our other products may come from existing customers under our management. It is equally possible that existing customers may want more volume of what they already have with us. The relationship manager shall engage in new business acquisition and closing sales.

 This individual is equally expected to manage all field related after-sales process life cycles through design, implementation, optimization, redesign and renewal to ensure high quality and accuracy of work and the promotion of a total stakeholder quality approach to work.

Additionally, he/she will be responsible for the coordination, reports and organization of Marketing meetings including taking all minutes of discussion and ensuring implementation of all resolutions at the Marketing meetings.

Lastly, the Relationship Manager shall be responsible for writing of all proposals and shall keep records and tracks of every proposal including regular contacts with the prospects until prospect becomes a client.

Duties and Responsibilities

• Plan and execute detailed field program
• Ensure every client is contacted at least once a month via phone, visit, email etc.
• Ensure every client is visited and seen at least once every quarter
• Ensure renewal notices are sent to clients in a timely manner
• Facilitate timely, consistent and proactive support for the provision and prompt delivery of policy documents, receipts and other customer related documents.
• Maintenance of good relationships with clients.

Functional Competencies Needed For the Position:

Ability to:

Build and maintain strategic partnerships

• Organize and prioritize field work schedules to meet different needs and deadlines
• Coordinate cross-functional efforts thereby focusing on core process performance, strategic objectives and customer satisfaction

Measure the cross-functional efforts

• Recognize opportunities for process innovation by researching best practices and promoting better and more effective ways of doing things
• Demonstrate good knowledge of Information Technology and apply such to daily work / Maintain information and databases

Prepare timely inputs and reports

• Must possess analytical and logical thinking processes with the ability to apply pragmatic solutions within regulatory / organization laid down boundaries
• Must within a short period of time demonstrate full understanding:
• Of the main processes and methods of work regarding the position
• Of the organizational policies and procedures relating to the position and apply them consistently in work tasks
• Constantly strive to keep job knowledge up to date through self directed study and other means of learning.

Core Competencies & Skills Needed for the Job
Must demonstrate

• Proper ethics and integrity
• Excellent Dress Sense
• Excellent human relations.
• Corporate behavior, knowledge and sound judgment
• Initiative
• Desire for self-development
• Qualities of a team leader and promote / facilitate team work
• Ability to create synergies and sense of ownership at work
• Must Possess
• Conflict management skills
• Informed and transparent decision-making skills
• Experience in the usage of computers and office software packages (MS Word, Excel etc.)
• Fluency in English (any other foreign language will be an advantage)
• Promote learning and knowledge management Share knowledge

Education

• First Degree (Minimum 2:2)
• Masters (an advantage)

Experience

• 4years of relevant after Sales and support service experience in:
• Professional Services Sales and Marketing
• Customer Service and Relationship Management
• Must be a female
• Ability to speak Igbo language is an added advantage
• Candidates who live on the island is an added advantage

Qualified and Interested candidates should send their resumes in MS WORD to busayoo@gvapartners.com,  contact@gvapartners.com and with the title of the job as subject of the email and also state current salary (if working presently) and expected salary in the body of the email.

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Job Description

• The successful candidate will be responsible for the design, development, implementation and repair of the organization’s database.
• In addition, he/she will be responsible for supporting the Oracle databases and ensuring their performance, availability and security.

Job Functions

• Ensure secure services with minimum downtime by proactively monitoring the databases.
• Control privileges and permissions to database users.
• Perform Oracle installations and monitor, tune and provide capacity planning for future expansion requirements.
• Provide regular trend analysis to the service management team, assisting in the optimal resource management / allocation function of the team.
• Effectively escalate identified problems to the Oracle development team and other related third-party concerned.
• Support the IT implementation team to ensure high availability of the databases.
• Monitor database performance as well as carry out database backup and recovery.
• Responsible for implementation and release of database changes as provided by the development team.

Educational Qualifications

• Minimum of a good Bachelor's degree in: Computer Science / Electronic Engineering / other Technology - related field, Oracle certification (OCA, OCP ) required.

Experience:

• Minimum of 5 years of progressive work experience as an Oracle database administrator; Experience of managing multiple RDBMS on large systems is a definite advantage.

Requirements:

• Practical experience in monitoring and tuning databases to provide high availability
• Practical experience of other databases – e.g. SQL Server
• Practical experience in managing MS SQL database security
• A good understanding of key customer business challenges and strategies, with specific experience in Telecommunications Service Provider environments
• Strong technical and project management skills, must be resourceful and able to work as part of a team
• Possess strong written and verbal communication skills, proven presentation skills.

Competencies:

• Very good analytical and conceptualization skills
• Strong organizational skills
• Ability to pay close attention to details

A good understanding of the telecommunications:

• Telecommunications industry
• Committed to continuous learning and development on the job.

Interested and qualified candidates should send their updated CV to: lekana@gvapartners.com , busayoo@gvapartners.com , patiencee@gvapartners.com , contact@gvapartners.com with "Oracle Database Administrator (with MS SQL knowledge)" as the subject.

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JOB SUMMARY

The Business Analyst is responsible for gathering, analysing, refining, reviewing and documenting the business requirements for delivering the necessary technology service to business. They will identify and examine business needs and determine timely and effective solutions to business problems

ROLES AND RESPONSIBILITIES

• Develop project rationale and perform scoping assessments to determine feasibility of projects
• Highlight/identify gaps in existing functionality and review requirements with stakeholders
• Develop a comprehensive requirement specification that will determine the estimate of cost, time and resources to deploy solutions
• Review the functional specification document with the business unit to ensure its alignment to the business process
• Lead the consolidation and documentation of the information and inputs required for change management and implementation
• Liaise with the service development team to suggest a high-level functional solution
• Develop project estimates & complete financial model (costs, savings, revenue opportunities, investment horizon, etc.)
• Work with IT PMO to ensure that measures and mechanisms for benefits management are well defined
• Monitors the realization of benefits against what was defined in business case
• Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services
• Articulate existing processes and visualise using Visual Studio
• Identify gaps in process for updates and efficiency
• Support relationship managers in engaging the business as required
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation

KEY PERFORMANCE INDICATOR

• Completeness and accuracy of requirements captured (i.e. number of unidentified/ omitted requirements)
• Number of business requirements fulfilled
• Number of converted business requests for which no business cases exist
• Number of feasibility studies completed
• Business stakeholder/ customer satisfaction level

EDUCATION AND EXPERIENCE

• Minimum of a first degree or its equivalent in a business /IT related discipline
• 4+ years of experience in business optimization, problem-solving, or strategic solution roles with progressive responsibility, preferably in Financial Services or Technology environment
• Experience gathering and consolidating requirements from cross-functional groups
• PMI-PBA or IIBA-CCBA certification is preferred
• Experience with banking channel such as web, mobile and other digital platforms.

CORE SKILLS REQUIREMENTS (SFIA 7)

• Banking channel experience
• Business Analysis
• Requirements Definition and Management
• Business Process Improvement
• Relationship Management
• Service Acceptance
• User experience analysis
• Benefits Management
• Service Acceptance
• Learning Delivery

OTHER KNOWLEDGE REQUIREMENTS

• Experience gathering and consolidating requirements from cross-functional groups
• Ability to work under pressure and meet constantly changing timelines
• Strong attention to detail and excellent problem-solving skills
• Excellent verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Exceptional process and organizational skills with the ability to mobilize change
• Sound conflict management skills

Method of Application

Interested and qualified candidates should send their CV in pdf or Microsoft word, including current and expected salary to: contact@gvapartners.com, lekana@gvapartners.com, with the job title as subject of the mail.

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Summary Description of Key Responsibilities/Duties

• Manage the Director’s diaries and schedules. Remind the Director of important tasks and deadlines.
• Organise meetings and appointments for the Director.
• Perform research for meetings, prepare meeting agendas and take meeting minutes.
• Communicate with Board Members, schedule Board Meetings, and arrange meeting with the company secretary.
• Liaise with staff, clients, and business guests on behalf of the Director.
• Manage the Director’s projects, coordinate events and conferences.
• Manage business travel arrangements by booking and arranging transport and accommodation.

Educational and Professional Requirements

• Minimum of bachelor’s degree
• 5 years relevant experience. Minimum of three (3) years leading a team of 5 or more people.
• Completed NYSC.
• Certificate Management Programs (e.g. Project Management)
• Post Graduate degree, MA/MBA/MSc [optional]

Required Skills and Competencies

• Excellent documentation and presentation skills
• Excellent people and resource management skills
• Good analytical, numerate, reporting and computer skills.
• Good interpersonal skills
• Above average competence using Microsoft Office Suite
• Research and writing skills, attention to detail.

Required Personal Attributes

• Presentable, well spoken with good interpersonal communication.
• Professional, Mature (Not age)
• Self-motivated with a can-do attitude.
• People, results and solutions oriented.
• Logical thinker and problem solver
• Strong leadership skills, discrete and trustworthy