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  • Posted: Feb 19, 2021
    Deadline: Not specified
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    Pulse.ng is Nigeria's popular news platform online highlighting the entertainment, style, and news that are part of and the West African DNA.
    Read more about this company

     

    Senior Digital Account Manager

    Position Summary

    • Pulse is looking for an experienced Senior Digital Account Manager. Our Senior Digital Account Managers are post-sale Digital Marketing Strategists responsible for the successful management of digital strategy for our client brands.
    • You will answer key questions such as how brands are communicated and experienced through digital interactions, and how 360 digital interactions fit into broader customer experiences.
    • You will help to achieve the client’s strategic brand and business objectives by providing them with guidance and working with the internal team to achieve seamless strategy delivery.

    The Role

    • The Senior Digital Account Manager is a position we’re hiring for in our Lagos office.
    • The role will report to the Lead Account Manager and work very closely with the Director of Accounts & Operations.

    Duties and Responsibilities

    • Develop effective post-sale strategies for clients in accordance with their requirements and ensure seamless execution.
    • Proactively suggest innovative digital strategies to improve quality of Pulse Marketing client campaigns.
    • Ensure accountability is established during the project planning process.
    • Produce content calendars according to dictated deadlines and to the highest standard.
    • Full responsibility for ensuring work is delivered to the highest standard, on time and to budget.
    • Achieve 100% realizations on all assigned accounts.
    • Ensure proper internal QA is done before any work is shared with the client for review.
    • Manage client relationships and provide clients with excellent service and support.
    • Manage client expectations, bringing issues/concerns to clients' attention before they become problems, offering potential solutions, and advising of potential delivery delays.
    • Responsible for community management across all social media campaigns and to the highest standard.
    • Provide campaign performance reporting and analysis to clients.
    • Communicate effectively with all team members and develop strong, trusting relationships with all internal partners.
    • Research and analysis of customers, market conditions and competitor data for relevant decisions and advice.
    • Review new and trending technologies for regular knowledge updates to keep the company well informed about developments in digital marketing.

    Requirements
    Skills that would make a candidate successful in this role:

    • At least a Bachelor's Degree level of education preferred.
    • Minimum of 2 years of experience working as a Client Account Manager.
    • A great content creator able to craft compelling digital marketing strategies for clients that deliver results.
    • An innovator, trendsetter, and creative thinker who can connect 360° digital to all other aspects of a client’s business and drive growth opportunities.
    • Great copywriting, verbal and written communication skills.
    • Great relationship-building skills to nurture client relationships.
    • Results-oriented and able to work both independently and within a team environment.
    • A professional qualification in digital marketing a plus.

    Remuneration

    • Remuneration is competitive.

    Method of Application

    Interested and qualified? Go to Pulse NG on pulse.africa to apply

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