Sales Team Lead at Fenix International

Location: Badagry, Lagos
Team: Sales

Key Responsibilities

• Sales Target Achievement within assigned Clusters
• Achieve Excellent PH of customer portfolio
• Recruitment, Training and effective Team management of Sales Team

Deliverables and Activities
Sales Target Achievement within assigned Clusters:

• Market Initiatives Drive market initiatives to achieve and increase quality customer base in the assigned clusters
• Market Activations Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
• Product Targeting Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
• Product Presentation Carry out product presentations and exhibitions within assigned clusters
• Identify Opportunities Constantly identify opportunities for driving activation and other sales within clusters.
• Plans Draw up weekly/Monthly route plans for the FPCs
• Track Sales Track daily/weekly/monthly sales target Vs actual with the FPCs
• POS Location Collaborate with CX, Operations on viable locations for POS Expansion and management.

Achieve Excellent PH:

• Sales Compliance Drive sales process compliance within clusters
• Customer Visits Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems
• Influence Customer Behavior Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.
• Product Choice Ensure the right product is sold to the right customers
• Field Clinic Participate in Field clinic activities
• Overdue Customer Lists Monitor and Share weekly overdue customer lists with the FPCs
• Training Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

Recruitment, Training and Team Management:

• Recruitment Regularly recruit new Fenix Power Champions (FPC) within territory
• Performance Monitoring Weekly performance monitoring of RPCs and initiating corrective actions where required
• Meetings Hold regular meeting with the RPCs
• Training Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.
• Commission Structure Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
• Reward Design reward and recognition schemes for high performing RPCs
• Customer Forums Participate in customer service forums, field clinics, weekly meetings with SCAs
• Team Building Drive #One Team goal within clusters via team building activities.

After Sales Support:

• Overdue Customer Visits Regularly visit overdue customers to ascertain their challenges and resolve
• Escalate issues Escalate lingering issues to the FSMs
• Quality Check Daily/weekly checks on quality of installations by FPCs
• Swap stocks Deploy and track swap stocks and children in the territory
• Repossession Repossess Fenix kits from fringe customers
• Stakeholders Engagement
• Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc
• May represent the business during community engagements and goodwill activities.

Reporting:

• Send weekly / monthly reports on sales activities within territory using approved template.

Required Skills and Experience

• B.Sc. Degree or equivalent
• 2 - 4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
• Experience or passion for working in developing markets

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas.

Salary

• Fenix offers a competitive salary and a fun, fastpaced and highgrowth work environment.