Sales & Order Fulfilment Executive at Maxitech Global Investment Limited

Salary: 150,000 – 200,000

Role Overview

We are seeking results-driven, detail-oriented, and customer-focused Sales & Order Fulfilment Executives to join our dynamic team. You will be responsible for engaging customers, processing orders accurately, and ensuring seamless fulfilment from start to finish. This role requires a proactive individual who thrives in a fast-paced environment and can consistently deliver on sales targets and operational excellence.

Key Responsibilities:

Sales & Customer Engagement:

• Actively engage customers (in-store, online, and via phone) to understand their needs and offer suitable solutions.
• Achieve daily, weekly, and monthly sales targets.
• Communicate promotions, new arrivals, and pricing updates to customers.

Order Processing & Fulfilment:

• Accurately process prepaid and credit orders using Odoo ERP.
• Coordinate with inventory and logistics teams to ensure timely and correct deliveries.
• Verify that customers receive only the items purchased to prevent errors.

Operational Excellence:

• Maintain accurate and up-to-date records on Google Sheets and internal systems.
• Ensure strict adherence to SOPs for order documentation, customer communication, and stock handover.
• Contribute to process improvement initiatives to enhance efficiency and customer experience.

Customer Experience & Problem Resolution:

• Handle complaints and escalations professionally, ensuring customer satisfaction.
• Follow up on orders and proactively communicate any delays or issues.

Requirements:

Education: BSc in Business, Marketing, or a related field.

• Experience: 2–3 years of experience in sales, order fulfilment, or customer service (preferably in IT distribution or retail).

Skills:

• Strong communication and negotiation skills.
• Excellent attention to detail and ability to work under pressure.
• Familiarity with ERP systems (Odoo preferred) and Google Workspace.
• Ability to work effectively in a fast-paced, target-driven environment.

What We Offer

• Performance-based incentives.
• Opportunity to work in a fast-growing company with clear career progression paths.
• Exposure to international best practices in IT distribution.
• Training on sales techniques, ERP usage, and customer service excellence.

Location

Kodesoh Street, Ikeja and Simbiat Abiola Road, Ikeja (you may be assigned to either location depending on operational needs).