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  • Posted: Jun 4, 2020
    Deadline: Jun 15, 2020
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  • VPS Technologies Limited is an internet company that has an ISP License awarded by the Nigerian Communications Commission (NCC). We have a reputation with our customers of delivering where larger ICT providers continue to fail in Nigeria. We are able to achieve this because we are structured around the customer; where all activities are geared towards making the customer's experience, a pleasant one.
    Read more about this company

    Sales Operations & Customer Services Delivery Manager

    Ref No: VPSCOM-SOFT04

    Job Role

    • Developing sales strategies and initiatives required to drive sales.
    • Responsible for developing company sales representatives or Partners.
    • Direct and coordinate the operations of sales personnel to ensure compliance with sales objectives.
    • Conduct regular assessments to determine the most appropriate go-to-market model for sales.
    • Evaluation of sales methodology to implement the most suitable technique for efficient sales operations.
    • Carry out forecasts using predictive models/tools to identify and adjust accordingly to factors with possible effect on sales.
    • Conduct research and analysis to stay abreast with trends and recent developments in the sales industry.
    • Mentor and motivate sales unit to put in their best effort to achieve set sales targets.
    • Operations managers involved in sales may also assign territories to sales personnel according to their capability to ensure an even workload distribution.
    • Coordinates Service Delivery processes, producing SLA and follow-through
    • Coordinates Change management based on the Customers; need
    • Creates risk registers and monitors through the sales cycle
    • Owns Service Account and manages through
    • Drives Customers’ satisfaction
    • Coordinates the operations and workflows of Bid & Sales operations unit
    • Owns the end to end process of tracking the sales funnel and operations and delivering regular insight to the business; define and deliver techniques to improve the funnel performance for sales executives.
    • Produces and reviews actionable and accurate sales reporting to forecast future sales
    • Manages Sales Gap-fill for the company, ensuring the business is aware of the state of sales pipeline as against meeting overall company financial target for the fiscal year
    • Partners with sales executives, partners and marketing to refine lead qualification process
    • Creates and maintains documentation on sales processes, policies and relevant sales training materials and assist with onboarding new sales talent.
    • Manages proposals, contract management and validations
    • Manages the relationship between the Sales team, Technical team and Management in delivering timely to end-clients
    • Manages and evaluates data to determine the effectiveness of a product or campaign
    • Identifies and eliminates sales process bottlenecks and inconsistencies.
    • Timely Sales – strategies review and future goals with Sales team that guarantees increased revenue

    Requirements

    • 4-6 Experience in the related position, Sales, Service delivery, at least 3 years in the role of a Sales Operations manager
    • Age: 32 to 40yrs Maximum (Very important)
    • Qualifications: Bachelor's degree in a Business or Management related discipline in Computer Science, and any of the Social Science, (MBA is an added advantage)

    Skills:

    • Some of the skills needed for success on the job include analytical, leadership, and planning skills.
    • Sales, Social Media and Digital Marketing, Service Delivery and financial management.

    Method of Application

    Interested and qualified candidates should send their CV to: hr@vpstech.ng clearly indicating the "Job Title and Code" as subject of the mail.

    Note

    • Only Selected Candidate will be short-listed
  • Send your application

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