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  • Posted: Jul 30, 2021
    Deadline: Aug 13, 2021
    • @gmail.com
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  • Speedaf Express is a joint-venture company formed from the YIWILL HOLDINGS and ZTO.We commit to reduce the end-to-end logistics costs while providing a stable and recognized logistics services to our customers.
    Read more about this company

     

    Riders Manager

    Location: Ogba, Lagos

    Job Description

    • Conduct and improve trainings with couriers and drivers with skills in delivery performance, specially in COD delivery.
    • Evaluate the progress of couriers and drivers at an individual level.
    • Contribute in process and planning with a focus on couriers and drivers needs and customer experience.
    • Contribute to the engagement of the couriers and drivers community and foster its sustenance.
    • Monitor and track couriers and drivers related KPIs and Routines using Speedaf tools.
    • Ensure the implementation of tasks and projects defined by leads and department Head.
    • Monitor driver-customer communication in line with customer Journey to ensure good customer experience.
    • Work closely with hub managers and various department, as well as maintain best practices and procedures of the delivery experience team.

    Requirements and Skills

    • Candidates should possess a Bachelor's Degree.
    • Must have atleast 3 years of work experience, specialized in delivery operations, specially in COD delivery.
    • Must possess good knowledge of the e-commerce industry.
    • Excellent verbal and written communication skills.
    • Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
    • Professionalism and deadline oriented
    • Great Attention to details: ability to maintain accuracy.
    • Ability to manage multiple and competing priorities.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
    Or
    Apply using the link provided

    Note: Only qualified candidates will be contacted.

    Interested and qualified? Go to Speedaf Nigeria Limited on docs.google.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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