Riders Manager at Speedaf Logistics

Location: Ogba, Lagos

Job Description

• Conduct and improve trainings with couriers and drivers with skills in delivery performance, specially in COD delivery.
• Evaluate the progress of couriers and drivers at an individual level.
• Contribute in process and planning with a focus on couriers and drivers needs and customer experience.
• Contribute to the engagement of the couriers and drivers community and foster its sustenance.
• Monitor and track couriers and drivers related KPIs and Routines using Speedaf tools.
• Ensure the implementation of tasks and projects defined by leads and department Head.
• Monitor driver-customer communication in line with customer Journey to ensure good customer experience.
• Work closely with hub managers and various department, as well as maintain best practices and procedures of the delivery experience team.

Requirements and Skills

• Candidates should possess a Bachelor's Degree.
• Must have atleast 3 years of work experience, specialized in delivery operations, specially in COD delivery.
• Must possess good knowledge of the e-commerce industry.
• Excellent verbal and written communication skills.
• Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
• Professionalism and deadline oriented
• Great Attention to details: ability to maintain accuracy.
• Ability to manage multiple and competing priorities.