Relationship Officers at United Bank for Africa Plc (UBA)

Experienced level: Mid-level

About the Job

• At UBA, we strongly believe that our people are critical to our success in building a sustainable and dominant business in the countries we operate in, across Africa and beyond.
• We go to great lengths to source, attract, recruit, develop and retain the best talent, wherever they may be in the world. To this end, we are always striving to:
• Provide a non-threatening environment that encourages and rewards role-model performance.
• Help our work-force maintain a healthy balance between work and their personal lives amongst others
• Interested in joining the UBA Tribe? We are looking to hire talent and skilled individuals as Relationship Officers at our Abuja, Oyo and Ogun Locations.

Job Objective(s)

• To establish and maintain positive customer relationships towards the growth revenue for the bank.

Duties & Responsibilities

• Approach customers with the aim of winning new business
• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
• Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
• Follow up customers with dormant accounts, convince to resume dealings with the bank.
• Implement marketing strategies / programs laid out by the bank to boost profit.
• Listen to customer requirements and present appropriately to make a sale.
• Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
• Prepare documentation on the creation of risk assets to increase business office profitability
• Sell / Cross-sell and Upsell the banks products.
• Market the brand.
• Perform other related duties as assigned by the Business Manager.

Expected Outcomes:

• Delivery of all Set Financial targets.
• Achievement of Contribution target.
• Achievement of Demand deposit volumes, Savings deposits and Time deposits.
• Achievement of Trade Volumes.
• Customer Service delivery – Customer Satisfaction rating.

Educational Qualification

• First Degree in any relevant course of study with a minimum qualification of Second Class Lower.
• MBA or relevant Master's Degree will be an added advantage
• The ideal candidates must be based within these locations and must currently work at a commercial bank in Relationship Management for Oyo and Ogun( 1-3 years) Abuja (3-7 years) experience required.

The ideal candidates must also be conversant with the following:

• Basic knowledge of Accounting, Finance and Economics.
• Banking operations, policies and procedures
• Good knowledge of the Bank’s products and services.
• Business development and acquisition
• Marketing, Selling and Cross Selling
• Knowledge of current business trends and CBN Regulatory laws.

Desired Skills:

• Ability to evaluate needs of customers and determine what products or services would best serve those needs
• Good interpersonal skills
• Excellent Communications skills (written and oral)
• Marketing and Selling skills
• Leadership and negotiation skills
• Good Relationship management skills
• Confident and must possess excellent networking skills.

Behavioral Expectations:

• High degree of professional ethics, integrity and responsibility
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship
• High sense of confidentiality and discreteness.