Relationship Management Officer at Wema Bank

Requirements

• Candidate must have minimum of 5 years work experience in sales and marketing.

Job Purpose

• To contribute to business development and execution of branch sales plans to achieve desirable profitability.
• To foster a productive, value- producing relationship between the bank and customers.

Key Responsibilities/Accountabilities

• Delivers and maintains customer service standards at all times, for improved service delivery.
• Logs customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provides appropriate products and services via the most suitable channel to ensure that customer needs are met.
• Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Pro-act to changes in market place
• Effectively convert service recovery to sales opportunities and sustained client loyalty. 
• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
• Ensure all documentation is valid and complete in assigned portfolio.