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  • Posted: Jan 15, 2021
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Property Systems Technician

    Job Number: 21005301
    Location: Ikeja, Lagos
    Job Category: Information Technology
    Brand: Protea Hotels
    Schedule: Full-Time
    Position Type: Non-Management

    Job Summary

    • As a member of the hotel staff, this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems).
    • Generally works under supervision and within well-established guidelines to complete routine tasks.  
    • Responsible for performing repairs, installations, and maintenance of all property-based systems.  
    • Has knowledge of sophisticated technology equipment / processes and Marriott proprietary systems.

    Job Responsibilities
    Financial / Policy:

    • Works to ensure hotel is in compliance with appropriate Marriott International Policy and Information Security Manual.  Implements solutions as directed to resolve discrepancies.
    • Places equipment orders as directed relating to personal computers, telecommunications, local servers / networks
    • Conducts periodic inventories of applications and hardware.
    • Ensures technology assets are secured.
    • Complies with technology-related vendor contracts.

    Communication:

    • Provides exceptional customer service.
    • Is professional and responsive to inquiries from customers/vendors/peer group.
    • Provides timely, accurate, and detailed status reports as requested

    Technical:

    • Assists in disaster recovery and business continuity as it relates to technology.

    Data Communications:

    • Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
    • Performs adds / moves / changes / deletions.
    • Supports end-use pager cellular phone issues.
    • Troubleshoots high-speed Internet access problems
    • Escalates problems as appropriate through direct supervisor, Global Field Services, system support, or other shared service team.

    Desktop Support:

    • Images desktops, installs new software applications, applies patches, maps drives to correct server / network.
    • Moves / adds / changes PCs / peripherals; migrating data when necessary.
    • Performs routine desktop backup as scheduled or directed.
    • Provides end-user support to hotel staff, business center.
    • Assists with setup or reset of security passwords
    • Supports email and use of MI network

    Server / Network:

    • Assists in creating and maintaining secure server environment.  Performs server backups and routine preventative maintenance.
    • Works as part of a team to execute a disaster recovery plan.

    Candidate Profile / Qualifications

    • College degree or equivalent work experience.  Possess 0-3 years experience in like position.
    • Previous experience in IR Global Field Services or Marriott Systems Support desirable.
    • System-related professional certifications desired.
    • Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
    • Ability to multi-task effectively while setting priorities and meeting deadlines.
    • Functions well in a matrix management environment (vendors / clients / peers).
    • Demonstrated skills in trouble-shooting and resolving problems around PCs, operating systems, servers, peripherals, etc.

    Scope / Expected Contributions - Scope
    Scope Measures:

    • Number of Direct Reports - None.
    • Number of Properties - Typically one, but position is unit-based but may provide support to other local hotels.

    Expected Contributions:
    Reporting Relationships:

    • This position will report to one of the following positions:  Executive Committee member, Property System Manager, or Area Systems Manager as deemed appropriate.       

    Work Environment:

    • Typically single-property focused.
    • Position requires 24x7x 365 (pager / cell phone) coverage or schedule rotations.

    Working Relationships / Interfaces:

    • Property executive committee, management, staff
    • Cluster IR team members
    • Regional team members
    • Vendors

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

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