Operations Manager at Tempkers Limited

Job Description

• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
• Monitor activities of individuals to ensure safety or compliance with rules.
• Explain and interpret house rules, such as game rules or betting limits.
• Track supplies of money to tables and perform any required paperwork.
• Monitor flow of cash or other resources.
• Resolve customer complaints regarding problems such as payout errors.
• Resolve customer complaints or problems.
• Prepare work schedules and station arrangements and keep attendance records.
• Prepare staff schedules or work assignments.
• Set and maintain a bank and table limit for each game.
• Determine pricing or monetary policies.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Maintain knowledge of current developments in area of expertise.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.