Operations / HR Advisor at WTS Energy

Reference: 28534

Job Description

• The successful candidate will have a unique opportunity to spearhead various initiatives and key projects in reshaping the company and its processes. The role also has a strong business and external focus
• The purpose of the role is to act as a primary lead and senior advisor in implementing and supporting complex projects and business requirements as part of Talent Operations
• The position will act as a subject matter expert across critical processes and activities in collaboration with different HR Centres of Excellence (CoE) teams, HR Operations, Process Architects, and local/global stakeholders
• Provide end to end HR Operations support to employees, line managers, and local HR executing of complex Local HR Processes, in line with existing policies and procedures.
• Management of end-to-end processes and cases according to established ways of working, Using Salesforce tool to log queries and updates,
• Dealing with third-party service providers
• Timely escalation of complex queries to senior advisors and policy teams,
• Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids),
• Sharing best practices within the team, striving for continual improvement in service delivery.
• Support our Operations team in all legal and Human Resources related aspects for our Operational Support in Nigeria.
• He / She will also serve as a support in coaching and development of our current Operations Team, able to support the team with account management to client-related issues, etc.

Requirements

• Tertiary qualification - preferably in HR or Business Administration.
• Should have supervisory skills, solid communication skills and a team player
• English (Good command, both written & oral),
• Salesforce experience is an advantage,
• Strong background in HR, Operations and Corporate Management.
• Supervisory skills, solid communication skills and a team player.