Latest Vacancies at ENGIE Energy Access (EEA) - Fenix International

Location: Various Locations in Nigeria
Department:  Sales & Marketing
Reporting to: Head of Sales & Marketing

Job Overview 

• The Sales Team Lead will be stationed in the preferred location and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers – responsible for the full customer cycle i.e., sell, fulfil, maintain and recover. 
• The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.   

Key Responsibilities 

• Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target. 
• Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales. 
• Managing installation technicians and maintenance technicians 
• Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers. 

Deliverables and Activities:

• On time high-quality system installations at the customers premises or any other location as directed by ENGIE Energy Access. 
• Coordinate installation technicians and maintenance technicians to ensure systems are installed and maintained, 
• Support recruitment of new installation and maintenance technicians in the sales area.
• Prepare the monthly installation monitoring report for the State Sales Manager. 
• Review control monthly commission payments and payroll follow up on faulty installations and inform finance department about deductions. 
• Repossessions are aligned and coordinated with the customer finance department. 
• Identify the needs for and recruit new contractors with support from service network team leader.
• Responsible for disciplinary for installations and maintenance technicians. 
• Stock takings 
• Stock audit report 
• Providing regular portfolio & compliance reports to State Sales Manager and credit control team 
• Managing the daily work and activities of area administrator according prioritization policy on workout activities. 
• Deal with complex scenarios (customer not found, fire, violence etc.) 
• Assessing internal and external cause for portfolio deteriorations  
• Participating in the recruitment of new staff and training of existing staff  
• Monitor and review KPIs + provide feedback area administrator  
• Conduct periodic performance review of area administrator. 
• Mentoring each Sales Agents, installation technician, maintenance technician, dual contractor and area admin to enhance operational performance, motivation and engagement. 
• Educating Sales agents, dual contractors, area administrator, installation technicians, maintenance technicians and in applicable policies, guidelines provided by State Sales Manager and credit departmental standards. 
• Support conducting quarterly inventory audits for all service centers. 

Required Skills and Experience  

• BSc. Degree or Equivalent
• 1 - 3 years working in a role within a progressive sales and/or financial services
• Previous experience in a managerial position is an added advantage 
• Ability and passion for coaching and training. 
• Strong ability in planning and organization. 
• Excellent verbal communication skills with customer focus 
• Computer literate, team player and dynamic self-starter. 
• Willing to travel/assign in any geographic area in Nigeria 
• Resident in the preferred location or willing to relocate there 
• Fluent in English.  

Highly Desired Skills:

• Ability to work in teams or independently  
• Critical thinking skills (ability to think outside the box)  
• Good problem-solving skills (solutions oriented)  
• Good influencing and negotiation skills  
• Flexibility with ability to work under pressure to meet deadlines  
• Willingness and desire to learn new ideas 

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Department: Central Digital and IT - Data
Reporting line: Head of Data

Job Purpose / Mission

• We are looking for a talented, full-stack data scientist to join the digital team to help deliver affordable solar power to emerging markets. This position offers a great opportunity to work alongside an elite team of data scientists and business professionals and directly contribute to the success of a mission driven company with social and environmental impact. Candidates will get the opportunity to work in a diverse technology stack at scale. 

Responsibilities

• Deploy and maintain data pipelines and machine learning models to predict repayment, solar system device performance, credit scoring and other metrics which are key to the business.  
• Contribute to design and maintenance of an analytics database to empower data-driven decisions by analysts and strategists across the organization. 
• Design randomized, controlled experiments to understand levers available to improve customer repayment. 
• Perform analyses, with statistical components as appropriate, for department leaders to evaluate the impact of pilots and other interventions. 
• Leverage external data sources to help EEA grow its business and maximize social impact on customers in emerging markets. 
• Train team members on data tools / skills to grow data capacity and culture at EEA. 

Qualifications

• MA or PhD in a relevant discipline (Data Science, Software Engineering, Statistics, or another relevant STEM field) 

Knowledge and Skills
Experience:

• 3+ years of relevant experience 
• Strong Python, especially in a data analytics/science capacity (ex. pandas, numpy, sklearn, matplotlib) 
• Facility with MySQL/Redshift 
• Experience with experimental design, statistical analysis, and interpretation of qualitative and quantitative data. 
• Good knowledge of statistical tests and analysis 
• Ability to communicate model outputs and analyses to stakeholders at various levels of technical expertise
• Experience deploying predictive models at scale
• Keen eye for detail and thoughtful investigation of data before relying upon it
• Demonstrated expertise in strategic analysis to impact decisions
• Thrives on teamwork
• Bonus: Experience with financial data or credit scoring 

Language(s):

• English 
• French or Portuguese is a plus 

Technology:

• Python or R, jupyter notebooks 
• Airflow (or other workflow management systems, such as Luigi) 
• Knowledge of Amazon Web Services (AWS) and its services, such as, but not limited to, Cloudwatch, RDS, Redshift, Lambda, EMR, S3, SQS, EC2 
• AWS environment: Cloudwatch, RDS, Redshift, Lambda, EMR, SQS, EC2 
• Statistical analysis and predictive modeling in python (scipy, stats, sklearn, etc) 

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Locations: Gbako & Lavun - Niger, Offa & Baruten - Kwara, Bassa - Kogi, and Ogbomosho - Oyo
Department: Customer Finance
Reporting to: Head of Customer Finance

Job Purpose / Mission  

• Engie Energy Access is looking for dynamic, highly motivated and disciplined Senior Customer Finance Analysts with a passion for entrepreneurship, renewable energy and financial inclusion
• This position is a key role within the Customer Finance Department of a fast-paced start up at the front lines of renewable energy and mobile payment technology
• This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivate non-paying customers while giving good customer experience.

Responsibilities, Deliverables and Activities  

Key Responsibilities:  

• Customer engagement - Bounce backs & Repossessions for defined customers
• Customer engagement - Customer surveys based on different parameters.

Deliverables and Activities:

• Mobile Money Development - Build Mobile Money Network in defined locations
• Mobile Money Development - Develop and implement migration plan of new and existing customers to Mobile Money payment channels
• Continuous improvement of Customer Finance field processes
• Overall Responsibility for Credit performance in assigned locations.

Required Skills & Experience 

• Degree or diploma in a relevant field
• Knowledge of the service area geographies
• Skilled in both verbal and written communications
• Skilled in customer relations, negotiations and problem solving
• Ability to establish and maintain effective working relationships with internal and external customers
• Demonstrated high levels of maturity
• Team player who is able to work independently
• Demonstrated honesty and integrity
• Fluency in English and local language(s) in assigned region.

Highly Desired Skills:

• Experience with excel and Powerpoint added advantage
• Community work experience.