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  • Posted: Jan 14, 2022
    Deadline: Mar 4, 2022
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  • Paelyt, a proudly indigenous company, is an innovative financial services company (Fintech) providing payment solutions, loans, and savings products and services as well as technology solutions.
    Read more about this company

     

    Business Process Associate

    Location: Lekki Pennisula, Lagos

    Summary

    • The Business Process Associate will be responsible for ensuring Paelyt continually improves on existing policies and processes, and will also be responsible for Process & policy documentation

    Responsibilities
    Business Process Documentation:

    • Set clear guidelines on (and ensure adherence to) process and policy document standards (document purpose, document content, document scope, document naming convention, approvals and sign-offs)
    • Define a document review process and implement documentation review schedules for updating standard operating procedures and policies
    • Map and document enterprise-wide business processes
    • Develop policies as required
    • Convert existing process and policy documentation to agreed standards
    • Store all process and policy documents in a centrally accessible location
    • Manage a document portal: incorporating document filing, status definition, user access rights, version control, document ageing, etc.
    • Disseminate process and policy information to intended recipients
    • Improve process awareness and compliance

    Business Process Continuous Improvement:

    • Elicit, analyze and validate business functional requirements using interviews, workshops, focus groups, etc.
    • Conduct business process analysis
    • Develop and document use cases
    • Identify and document key opportunities for process improvement
    • Identify, coach, coordinate and lead Process Champions to drive process improvement at

    Functional Levels:

    • Identify collaborative tools to enable centralized supervision of projects and ensure project visibility
    • Manage all Business Process Management (BPM) projects; verify the statement of work, track deliverables, perform monitoring and controlling, close projects, etc.
    • Research process improvement tools, methodologies, technologies and best practices for process improvement efforts (developing a Business Process Management “toolkit”):
    • Develop training guides, conduct user training for solution implementation and perform post-deployment support
    • Perform post-deployment impact analysis
    • Collaborate with vendors and systems analysts to understand gaps in target systems and determine where system enhancements are required
    • And any other task assigned by your supervisor from time to time based on business priorities of the business.

    Required Qualifications

    • First Degree or equivalent in a relevant discipline.
    • Postgraduate/professional qualification in a numerate field will be an added advantage.
    • Minimum of four (4) to four (5) years’ work experience.
    • Past work experience as a Business Process Personnel is desired.

    Skills:

    • Knowledge of the finance industry business operations
    • Possesses an understanding of FinTech businesses and products
    • Demonstrate basic leadership skills
    • Business Modelling, Analysis and design
    • Business Process Re-engineering and Improvement
    • Use of process mapping tools
    • User Interface Design skills
    • Attention to details
    • Good stakeholder and engagement abilities
    • Knowledge of finance, accounting, budgeting, and cost control principles
    • Ability to analyze financial data and prepare financial reports, plans, and projection
    • Excellent communication & presentation skills
    • Working knowledge of Microsoft Office Suite and other relevant accounting tools
    • Elicitation
    • Documentation
    • Quality Control
    • Policy development.

    Abilities:
    Leadership & Managerial Effectiveness:

    • Excellent leadership & influencing skills
    • Excellent planning and organization skills
    • Ability to adapt to and manage change

    Communication Skills:

    • Excellent verbal & written communications skills
    • Coaching and counselling skills
    • Business writing skills

    Personal Attributes:

    • Strong Analytical Skills
    • High level of integrity
    • Excellent interpersonal skills & people skills
    • High level of emotional intelligence
    • High level of personal effectiveness
    • Time management skills
    • Detail-oriented
    • Resourcefulness

    Specific Behavioural Skills based on Job Role:

    • Negotiating skills
    • Presentation skills.

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    Account Management Executive

    Location: Lekki Pennisula, Lagos

    Summary

    • As an owner of relationships, the Accounts Management Executive plays a critical role in strengthening our client portfolio in both new and established markets accelerating growth for our technology solutions, payment solutions and lending & savings products.

    Key Roles (Essential Job Responsibilities)

    • Revenue Generation: Account Executives at Paelyt are experts in stirring excitement for our products. They know how to sell the value of our technology and financial solution, and operate in an accelerated sales cycle. Tasked with developing and giving sales pitches, presentations, conducting product demos and closing deals.
    • Cultivating the Companies Brands and Products: Account Executives are responsible for continuous engagement with existing clients to understand their challenges and provide solutions that solve those problems. Working with the internal product teams to provide solutions that meet the needs of our customers through innovation and creativity. Ensuring our brands are well developed within the marketplace and associated with customer centricity and quality.
    • Managing Client Expectations: We aim to be a favoured and trusted technology and financial solutions partner for businesses and end individuals that means we focus on leveraging high quality, well designed products that add value to the organisations we partner with.
    • Partnering Effectively: Working closely with our B2B partners to develop and expand the business opportunities throughout the ecosystem through implementation of multiple products and customer/client groups. Working to make the relationship a win-win for both partners and clients alike. Whether sharing learnings and best practices with internal teams or spending time connecting with external partners, our Account Executives know how to maximize relationships to identify opportunities and deliver results.

    Required Qualifications

    • 2:1 or above in a Bachelor's Degree required from a reputable higher institution.
    • A minimum of 2 years post NYSC work experience
    • Completion of National Youth Service Corps (NYSC) program or evidence of waiver.

    What You Bring to the Table:

    • You’re skilled in prospecting, lead generation & closing deals
    • You’re an ambitious, self-motivated self-starter
    • You bring confidence and energy to conversations while delivering inspiring product demonstrations and articulating value proposition.
    • You’re a people person who demonstrates excellent interpersonal/customer-relations skills in person, in writing, and over the phone.
    • You manage your time efficiently and stay organized to get the job done.

    go to method of application »

    Quality Assurance Associate

    Location: Lekki Pennisula, Lagos

    Job Responsibilities

    • Develop and maintain quality assurance standards.
    • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.
    • Document quality assurance activities with internal reporting and audits.
    • Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines
    • Identify training needs and recommend gaps to Human Resources.
    • Pursue continuing education on new solutions, technology, and skills
    • Ensure the company adheres to industry quality.
    • Ensure products/services meet customer expectations and demand
    • Performing other tasks/functions as assigned by the Head, SOE.

    Qualifications
    Education:

    • First Degree in Business Management / Administration or related discipline.

    Professional Qualification:

    • Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor is an added advantage.

    Experience:

    • Above 3 years’ experience as a Quality Assurance resource
    • Experience with an audit firm is an added advantage.

    Technical Skills:

    • Superb computer competence, including database management
    • Knowledge of quality assurance terminology, methods, and tools
    • Analytical, problem-solving, and decision-making skills
    • Demonstrated knowledge of testing best practices, version control practices and defect management practice

    Soft Skills:

    • Creative thinking
    • Self-starter
    • Ability to prioritize and multi-task
    • Attention to detail
    • Organisational skills
    • Excellent visual skills
    • Influential persona
    • Supervisory skills
    • Communication (listening, speaking, writing, etc.)

    Behavioral Skills:

    • Collaboration: (Expert)
    • Innovation (Expert)
    • Customer centricity (Expert)
    • Integrity: (Advanced)
    • Respect (Advanced)
    • Leadership (Expert)
    • Excellence (Expert)
    • Intelligence (Expert)

    go to method of application »

    Corporate Services Manager

    Location: Lekki Pennisula, Lagos
    Reports to: Chief Corporate Services Officer (CCSO)

    Summary

    • The Corporate Services Manager will be responsible for providing overall support to the functions within the Corporate Office.
    • The Corporate Services Manager will maintain and enhance the company’s legal, procurement, client/supplier relations, human resources, admin & facilities departments by planning, implementing, and evaluating regulatory requirements, purchasing procedures, stakeholder management, employee relations, human resources and admin policies, programs, and practices.

    Job Responsibilities
    General:

    • Develop and execute the corporate services strategy (i.e. HR, Regulatory, General Services, Stakeholder Management, Procurement and Legal) in line with the overall objectives of the organization.
    • Review, recommend and implement industry best practices policies and procedures for the Corporate Services Division ensuring that they align with the company’s goals.
    • Set and monitor the sector’s budget and implement improvement initiatives on cost and/or working capital reduction.
    • Oversee and guide the activities of the HR, Regulatory, General Services, Stakeholder Management, Procurement and Legal.
    • Derive and develop medium and short-term plans and executive programs to manage and achieve the Corporate Services goals.
    • Monitor the Corporate Services Sector’s performance against pre-set performance goals to ensure that progress is being made in the desired direction and preventive/ corrective actions are taken accordingly.
    • Propose new initiatives, plans and programs to improve the effectiveness of the Corporate Services Division and service delivery to other divisions.
    • Advise senior management on corporate services’ issues.
    • Conduct periodic meetings with subordinates to follow up the smooth running of activities and discuss their suggestions as well as adopt appropriate procedures and executive plans with respect to these suggestions.
    • Review all reports prepared by subordinates and prepare periodic reports with respect to the Corporate Services’ activities and achievements to be submitted to the direct supervisor.
    • Conduct performance appraisals for subordinates according to scheduled plans and recommend necessary actions as per the applied practices.
    • Recommend training needs of subordinates and evaluate the outcomes of training courses.
    • Practice duties and roles in line with the authorities as illustrated in the authority matrix
    • Prepare and defend budget and monitor all costs based on budget guidelines.
    • Report performance for the department goals and financial objectives and report progress to the board of directors.
    • Maintain and update knowledge/skills relating to the HR, Regulatory, General Services, Stakeholder Management, Procurement and Legal departments
    • Ensure sensitivity and respect for the rights and privacy of clients, vendors, stakeholders and staff
    • Maintain professional conduct in attitude and performance to ensure professional standards are maintained
    • Protect operations by keeping information confidential.

    Human Resources:

    • Liaising with a wide range of people involved in policy areas such as staff performance and health and safety;
    • Developing and implementing policies on issues such as working conditions, health and safety, performance management, equal opportunities, disciplinary procedures and absence management
    • Advising on pay and other remuneration issues, including promotion, benefits, salary reviews
    • Administering payroll and maintaining employee records
    • Interpreting and advising on employment law
    • Dealing with grievances and implementing disciplinary procedures
    • Career planning, analysis of training needs coordination/delivering training and staff inductions
    • Staff recruitment process manpower planning created job descriptions ensure career opportunities are posted and updated on the company's website.
    • Liaise with consulting firms and recruitment agencies in outsourcing key functions.
    • Prepare offer letters, carry out reference checks, and manage confirmation of new hires.
    • Develop and maintain relationships with external training bodies, examination bodies and recruitment consultants.
    • Design, update and implement staff training programs and update existing ones.
    • Review impact of developmental plans with heads of departments.
    • Design and implement a performance management system in line with the company’s strategy.
    • Manage and ensure companywide adoption of the performance management system
    • Maintain current records of all staff details with respect to personal information, salary and benefits such as welfare, Pension, medicals etc.
    • Formulate and implement sound, current and innovative HR policies in with labour laws and business objectives. Ensures they are communicated to employees and implemented company-wide.
    • Designs, establish, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; oversees recruitment, training, supervision, and evaluation of division staff.

    Regulatory, Legal:

    • Provides legal counsel and guidance on all legal matters relevant to a large public institution, including personnel law, policies, procedures, rules and regulations, and laws pertaining to financial transactions, contracts and grants, tax matters, worker's compensation, liability and insurance matters, public monies and purchases, affirmative action, and other laws and regulations.
    • Anticipates and identifies legal issues and counsels management in order to develop legal strategies and solutions, often in situations of public relations, or financial risk or significance, and with limited time for assessing alternatives.
    • Reviews, researches, interprets and prepares both written and oral opinions on a wide variety of legal issues.
    • Reviews contracts, leases, and other legal documents; researches legal issues and recommends revisions as necessary.
    • Selects and retains outside counsel, as required, to obtain legal opinions or to handle claims and litigation.

    Administration, Facilities Management:

    • Coordinating and project management of all company activities in the areas of, administration, facilities management and functions
    • Regular reporting of all activities, performance of the admin, legal, facilities management and legal and regulatory functions

    Procurement:

    • Devise and use effective sourcing strategies
    • Discover profitable suppliers and initiate business and organisation partnerships
    • Negotiate with external vendors to secure advantageous terms
    • Approve the ordering of necessary goods and services
    • Finalize purchase details of orders and deliveries
    • Examine and test existing contracts for viability and practicality
    • Track and report key functional metrics to reduce expenses and improve the effectiveness
    • Collaborate with key persons to ensure clarity of the specifications and expectations of the company
    • Negotiate with suppliers and clients
    • Perform risk management for supply contracts and agreements
    • Control spend and build a culture of long-term saving on procurement costs
    • Any other task assigned by your supervisor from time to time based on the company’s priorities.

    Qualifications
    Education:

    • Bachelor's Degree (2:1 or above) in Industrial Relations and Personnel Management, Law or Social Sciences from a reputable higher institution is required.
    • 6-8 years of experience.

    Other:

    • Completion of National Youth Service Corps (NYSC) program
    • Qualified CIPM, CIPD/SHRM or registered member is compulsory.
    • A Master’s Degree in Human Resources or MBA is an added advantage.

    Skills:

    • Demonstrated hands-on approach to Corporate Services management
    • Excellent knowledge and understanding of Corporate Services operations at both a strategic and operational level
    • Demonstrated experience in Corporate Services
    • Excellent negotiation and performance management skills
    • Professional work approach and attitude
    • Demonstrated ability to work autonomously and in a team-based environment
    • Ability to manage high volume workloads with attention to detail
    • Commitment to professional development
    • Excellent project management skills.

    Abilities:

    • Teamwork
    • Quality Management
    • Innovation
    • Adaptability
    • Self-driven
    • Motivated
    • A reasonable understanding of modern business requirements
    • Think logically and clearly
    • Meet assigned deadlines
    • Effective communication and interpersonal skills
    • Excellent time management and organizational ability
    • Ability to create, review and update policies and procedures.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] with Job Title as the subject of the email.

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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