Latest Jobs at MTN Nigeria

Description

• Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
• Prepare weekly and monthly corporate sales status reports. 
• Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards.
• Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Increase company revenue by daily prospecting for new clients and creating more business opportunities from existing clients.
• Increase MTN market share by achieving set target through the sales of MTN Enterprise solution as well as development and maintenance of current accounts.
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customer’s business.
• Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems and stumbling blocks so as to be able to develop and implement solutions to meet their strategic corporate needs.
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Handle all customer requests for service successfully, fault reports and billing queries.
• Escalate and troubleshoot customer queries and complaints.
• Conduct research on potential customers and their disposable income on communication using the data mining system.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.

Education:

• First degree in Business Administration, Commerce or any other related discipline
• Fluent in English

Experience:

• 3 - 7 years’ experience which includes:
• Exposure to strategic planning
   

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Description
Implement standard sales strategies developed by EBU Senior Manager Regional Sales ensuring that they are tailored to the needs of the region or sales campaign.
Review market and internal conditions and develop sales strategy that grows MTN Business revenue streams and exceeds individual targets and objectives and assist department in planning and developing budgets for the upcoming year.
Integrate quality management procedures to all business processes within the regional sales function and their effective deployment on a day-to-day basis.
Ensure cost-effective management and sales campaigns for all Enterprise Business accounts in the regions in the following areas: 
Key Performance Indicators (KPI) & Objective Setting

•  Target allocation & assignment
•  Account assignment
•  Account management
•  Contact & sales campaign strategy 
•  Account Development Plans (ADP)
•  Customer satisfaction
•  Coaching of Account Partners
•  Effective resource allocation for regional coverage
• Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all sales targets and KPI’s are met or exceeded. 
• Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value). 
• Develop compelling business cases (motivations) for investment in regional and SME sales, clearly identifying return on investment and risks.
• Set monthly and quarterly targets for regional sales, agreed with Senior Manager Regional & SME.
• Manage all resources assigned to regional sales efficiently, profitably meeting the agreed needs of all customers and prospects.
• Supply relevant decision support and management information data to ensure that sales regional performance conform to expectations.
• Manage regional sales third party channels and work in a matrix environment with the Managers of tier 1 Strategic and tier 2 corporate accounts to provide adequate regional sales support for key customers & prospects.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in any related discipline 
• Master’s degree in business administration will be an added advantage
• Fluent in English

Experience:

• 6 - 13 years’ experience which includes:
• Minimum of 5 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in the enterprise market and sales management in the telecommunications industry
• Experience in developing key accounts as well as sourcing new business opportunities
• Knowledge of functions & operations of the Telecommunications industry.
• Territorial knowledge 

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Description

• Perform analytical review of monthly income statement.
• Identify, follow up and escalate issues from statutory audits.
• Identify and escalate needs and requirements from the ERP system.
• Prepare, update and provide links to trend analysis for actual data (IS).
• Review accounts, including Operating Expenses and Asset/Liability accounts for completeness and accuracy, raising manual journals to correct any error discovered.
• Prepare financial statements for statutory purposes and internal reporting (MIS).
• Monitor accurate reporting of management fees, ensuring financial accounts are in compliance with Accounting Standards (IAS, SAS, SA, IFRS and GAAP).
• Provide guidance to stakeholders on postings into operating expenses account when required

Education:

• First degree in Accounting or any other related discipline
• A professional accounting qualification (ACA, ACCA, CPA)
• Fluent in English 

Experience:

• 3 – 7 years of experience in an area of specialization; with experience working with others
• Experience working in a medium  organization 
• Experience working with enterprise financial systems
• Experience in telecommunications industry (desirable)

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Description

• Perform analytical review of monthly income statement.
• Identify, follow up and escalate issues from statutory audits.
• Identify and escalate needs and requirements from the ERP system.
• Prepare, update and provide links to trend analysis for actual data.
• Review accounts, including Operating Expenses and Asset/Liability accounts for completeness and accuracy, raising manual journals to correct any error discovered.
• Analyze the general Ledger transactions (Capex, Opex and Revenue) and all transactions posted into ERP (Oracle) to ensure proper classification and correction, as well as ageing of all Balance Sheet accounts.
• Monitor accurate reporting of management fees, ensuring financial accounts are in compliance with Accounting Standards (IAS, SAS, SA, IFRS and GAAP).
• Provide guidance to stakeholders on postings into operating expenses account when required

Education:

• First degree in Accounting or any other related discipline
• Part qualification in any recognized professional accounting examinations (ACA, ACCA, CPA, CIMA, etc) will be an added advantage.
• Fluent in English 

Experience:

• 3 – 7 years of experience including:
• Experience working in a medium organization 
• Experience within a leading organization’s financial department 
• Experience in working with enterprise financial systems
   

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Description

• Ensure process compliance from initiation to closure of incidents
• Drive the efficiency and effectiveness of the incident management process with resolver teams
• Execute the steps to recover services as per the MI checklist provided for each severity type of major incidents
• Provide MIR updates within the Major Incident recovery window; documenting all logs and steps taken by technical team 
• Ensure that ALL Incidents are resolved within Service Level Agreements/Operational Level Agreements and trigger appropriate technical escalation levels (L2 and L3) while managing incidents to avoid breaches
• Create and link known error articles where applicable. Also provide guidance to resolver teams to use KEDB for reduction of MTTR. 
• Reduce Severity 3 and Severity 4 incidents – apply LEAN principle where possible to control the volume of incidents and ensure Year-on-Year number of Severity 3 and Severity 4 trends are on the decline
• Follow-up rigorously on the closure of Severity 3 and Severity 4 over business and non-business hours, weekend s and holidays with an aim of minimum possible service disruption and improving daily closure rate
• Regularly audit to ensure that relevant CI’s are being tagged by technical team or any other teams closing the incident and produce analytical report on a sampling basis for non-compliant support groups
• Convert recurring or unknown issues into problems with an objective of ZERO repeat incident policy
• Invoke HA and/or DR switchover as per the checklist defined for service recovery and in line with related policies, processes and procedures 
• Identify, initiate, schedule and conduct incident War-Room/Technical Bridge for ALL major incidents
• Ensure the closure of all resolved Incident records confirmed by the end-user; identify cases where such actions are not taken and escalate such cases to IT management
• Verify and validate resolution with end-users before resolving assigned Incidents as per policy 
• Review incident handling by DCFLS/Service Desk and put measure in place to close identified gaps
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
• Chair the Daily Incident Management Meeting and publish incident report daily and contribute on ITSM weekly/Monthly report
• Publish at least one case study per quarter in KMDB and register CSI as per criteria defined
• Ensure all ITIL guiding principles are applied within the MTNN IT Division (Incident Management, Problem, Configuration, Release and Change control)
• Train and coach the Service Desk and DCFLS to ensure error-free incident categorization and assignments to technical teams. In parallel, train the Call Center agents & Customer Relations unit to ensure duplicate incidents are not logged in widespread cases
• Conduct training/awareness sessions for IT team on Incident Management Process compliance, to highlight positives (what went right) and Learnings (what went wrong) per Quarter
• Engage Vendor Management for OEM related cases where incidents are taking longer time to close
• Engage third party partners when there is a service recovery need for third party-oriented cases by joining War-Room/Technical Bridge with internal technical teams

Education:

• First degree or equivalent in a relevant discipline (Telecoms, Computer Science, IT) 
• Fluent in English 

Experience:

• 3 - 7 years of experience which includes:
• Good understanding of ITIL Practices and Guiding Principles.
• Basic knowledge of IT Infrastructure, Application Support and Cloud.

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Job Description
Reports To: Manager Enterprise Business Sales

Division: Enterprise Business

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. 
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education:

• First  degree in any related discipline
• Fluent in English

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others
• Experience working in a medium  organization

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Description

• Configure, build, and test application or technical architecture components
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals
• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities
• Create and execute technical test plans for application change, new deployment and upgrades
• Participate in transitions of the application or technical architecture components to the testers
• Fix any defects and performance problems discovered in testing
• Develop information solutions from a variety of sources for both structured and unstructured data
• Integrate big data solutions with existing reporting and analytical solutions
• Support team and enhancement to ETL system
• Develop and implement big data models and solutions
• Conduct root cause analysis on production issues
• Guidance of entire information management process of both structured and unstructured data
• Understand and interpret complex business requirements and translate them into useful BI applications
• Understanding of Big Data principles, models and solutions e.g. Hadoop and apply it to current projects/initiatives
• Participate in the Systems Development Life Cycle (SDLC)

Education:

• Bachelor's Degree/HND (2nd class lower/Lower Credit) in computer Science/Engineering or a numerate course 
• Related professional qualification/certification
• Fluent in English

Experience:

• 3 - 7 years of experience which includes;
• Experience working in a medium-sized organization 
• Experience as a software developer
• Application development and support experience in the Telecommunications sector

Experience in Scripting and BI tools:

•  Python/Perl
•  Hive, 
•  PowerBI, 
•  SQL 
•  Unix

Exposure to typical Mobile Telecommunications applications

•  Billing systems (Corporate & Retail Billing, Interconnect Billing)
•  ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)
•  SIM & Mobile Applications ( EVD, Contents Management System, SIM management Application)
•  GSM network interfacing applications (Provisioning, Pre-Paid management systems)
•  Fraud Management Applications
•  Value Added Services(VAS) Applications