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  • Posted: Nov 10, 2022
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
    Read more about this company

     

    Guest Experience Supervisor

    Job Number: 22195086
    Location: New Owerri, Imo
    Schedule: Full-Time
    Job Category: Rooms & Guest Services Operations
    Located Remotely? N
    Relocation? N
    Position Type Non-Management

    Position Summary

    • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

    • Set up accurate accounts for each guest according to their requirements.

    • Enter Marriott Rewards information.

    • Ensure rates match market codes, document exceptions.

    • Secure payment prior to issuing room key, verify / adjust billing.

    • Compile and review daily reports / logs / contingency lists.

    • Complete cashier and closing reports. Supply guests with directions and property information.

    • Accommodate guest requests, contacting appropriate staff if necessary.

    • Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges.

    • Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures.

    • Notify Loss Prevention/Security of any guest reports of theft.

    • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of

    • Fair Treatment/Open Door Policy process.

    • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

    • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

    • Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

    • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

    • Ensure adherence to quality standards. Enter and locate information using computers / POS systems. Stand, sit, or walk for an extended period of time.

    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    • Perform other reasonable job duties as requested by Supervisors.

    Requirement

    • Candidates should possess relevant qualifications.

    go to method of application ยป

    Waiter

    Job Number: 22194694
    Location: Ikot Ekpene, Akwa Ibom
    Schedule: Full-Time
    Job Category: Food and Beverage & Culinary
    Located Remotely? N
    Relocation? N
    Position Type Non-Management

    Position Summary

    • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
    • Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
    • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
    • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
    • Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
    • Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
    • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
    • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
    • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
    • Perform other reasonable job duties as requested by Supervisors.

    Requirement

    • Candidates should possess relevant qualifications.

    Method of Application

    Use the link(s) below to apply on company website.

     

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