Latest Jobs at Marriott International

Job Number: 21009323
Location: Ikeja, Lagos
Schedule: Full-Time
Brand: Sheraton Hotels & Resorts
Position Type: Management
Job Category: Housekeeping & Laundry

Job Summary

• Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.
• Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
• Completes inspections and holds people accountable for corrective action.
• Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Core Work Activities
Managing Housekeeping Operations:

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs:

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service:

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities:

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

Candidate Profile
Education and Experience:

• High School Diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

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Job Number: 22005998
Location: Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos
Schedule: Full-Time
Brand: Marriott Hotels Resorts
Relocation? N
Position Type: Non-Management
Located Remotely?

Position Summary

• Communicate any assistance needed during busy periods to the Chef to ensure optimum services. Notify manager if a product does not meet specifications. Check and ensure the correctness of the temperature of appliances and food.
• Monitor the quantity of food that is prepared and the portions that are served. Ensure proper portion, arrangement, and food garnish to be served.
• Serve food in proper portions onto proper receptacle. Set-up, clean and break down work station.
• Wash and disinfect kitchen area including tables, tools, knives, and equipment. Prepare ingredients for cooking, including portioning, chopping, and storing. Wash and peel fresh fruits and vegetables. Prepare and cook food.

Responsibilities

• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

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Job Number: 22004173
Location: Owerri, Imo
Position Type: Non-Management
Brand: Protea Hotels
Job Category: Rooms & Guest Services Operations
Rooms & Guest Services Operations

Position Summary

• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Document all trips prior to the start of and at the conclusion of each trip. Transport guests to/from assigned destinations using property vehicle.
• Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness.
• Check tire pressure and fluid levels for property vehicle and refuel as necessary.
• Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.

Responsibilities

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Perform other reasonable job duties as requested by Supervisors.