Latest Jobs at Marriott International

Job Number: 21101151
Location: Ikot Ekpene, Akwa Ibom, Nigeria
Job Category: Loss Prevention & Security
Brand: Four Points
Schedule: Full-Time
Position Type: Management
Functional Job Family: Security / Loss Prevention
Primary Job Family: Front Line Leader
Career Band: Blue
Reports to: General Manager

Job Summary

• Manages security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure.
• Maintains logs, certifications and documents required by law and Standard Operating Procedures.
• Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Core Work Activities
Managing Security Operations:

• Assists in the development and implementation of emergency procedures.
• Recommends follow-up action for security breaches.
• Conducts investigation of all losses of property assets and refers to proper management for disposition.
• Deploys security staff to effectively monitor and protect property assets.
• Comply with all Corporate Security safety and security management guidelines and procedures.
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
• Conduct periodic patrols of entire property and parking areas.
• Recognize success across areas of responsibility.
• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Provides means for obtaining necessary medical attention on a timely basis.
• Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Maintain first aid and CPR certifications required for Security officers.
• Implements local authority requirement for security and safety.

Leading Security Teams:

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
• Celebrates successes by publicly recognizing the contributions of team members.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service:

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Meet quality standards and customer expectations on a daily basis.
• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities:

• Assists in minimizing cost of accident claims through aggressive claims management.
• Brings issues to the attention of Human Resources as necessary.
• Strives to improve service performance.
• Administer property policies fairly and consistently.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops and maintains a working relationship with local law enforcement authorities.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Provides guidance in setting health and safety policies and standards.

Candidate Profile
Education and Experience:

• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR
• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

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Job Number: 21100131
Job Category: Human Resources
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management

Position Summary

• Create and maintain filing systems. Create and type office correspondence using a computer.
• Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file.
• Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities.
• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
• Inform Human Resources management of issues related to employee relations within the division or property.
• Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
• Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.