Latest Jobs at Aspire Consulting

Customer Service Responsibilities 

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

REQUIREMENTS

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

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As  Personal Assistant, you will work closely with senior managerial or executive staff to provide administrative support, usually on a one-to-one basis. Personal Assistant careers are varied and you will play a pivotal role in helping the manager to make best use of their time with administrative and secretarial tasks.

As Personal Assistant, you will be at the heart of the business or organisation. Working alongside the manager, you will prove invaluable in helping support them with the day-to-day running of the business with administrative and secretarial work.

RESPONSIBILITIES OF PA

• Acting as a first point of contact: dealing with correspondence and phone calls.
• Managing diaries and organising meetings and appointments, often controlling access to the manager/executive.
• byooking and arranging travel, transport and accommodation.
• Organising events and conferences.
• Reminding the manager/executive of important tasks and deadlines.
• Typing, compiling and preparing reports, presentations and correspondence.
• Managing databases and filing systems.
• Implementing and maintaining procedures/administrative systems.
• Liaising with staff, suppliers and clients.
• Collating and filing expenses.
• Miscellaneous tasks to support their manager, which will vary according to the sector and to the manager’s remit, eg completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research.

SKILLS 

• Discretion and trustworthiness: you will often be party of confidential information.
• Flexibility and adaptability.
• Good oral and written communication skills.
• Organisational skills and the ability to multitask.
• The ability to be proactive and take the initiative.
• Tact and diplomacy.
• Communication skills.

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As a Sales representatives, must be responsible for selling a company's products by identifying leads, educating prospects on products through calls, trainings, and presentations, and providing existing customers with exceptional support. Sales representatives are either inside or outside sales reps. Inside sales reps sell products over the phone and online, while outside,sell products through face-to-face meetings. 

Must have a Bachelor's degree in business or a related field. Understands the importance of strong customer service, have a knack for closing deals, and are self-assured.

Responsibilities for Sales Representative

• Prospect and qualify new sales leads.
• Schedule meetings and presentations with prospects.
• Create, plan, and deliever presentations on company products.
• Track all sales activities in company CRM system and keep current by udpating account information regularly.
• Communicate customer and prospect product pain points to appropriate departments.
• Maintain a well-developed pipeline of prospects.
• Develop strong, ongoing relationships with prospects and customers.
• Meet and/or exceed quotas.
• Coordinate with other team members and departments to optimize the sales effort.

Qualifications For Sales Representative

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 2-4 years of sales experience.
• Proven ability to meet and exceed sales quotas.
• Proven track record of successfully managing customer relationships
• Excellent interpersonal skills
• Highly self-motivated
• Strong verbal and written communication skills
• Proficient in Microsoft Office
• Working knowledge of CRM systems.

Salary: ₦90000 - ₦120000