Mopheth Group. is a Nigerian organization unique in her divine foundation with a world class culture. At Mopheth, we do not believe in just providing the best of services and products, we believe in building a workforce that is highly professional and of international standard.
We are an organization with a coherent corporate culture that promotes efficie...
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Job Description
We are seeking an experienced Contact Center Agent with a background in retail settings, dedicated to delivering outstanding customer service. The ideal candidate will engage clients across various communication channels, resolve issues, drive sales, and contribute to organizational growth.
Job Functions/Responsibilities
- Handle incoming and outgoing calls, emails, chats, and other channels to assist customers.
- Process sales inquiries, and orders, and upsell additional products or services.
- Build strong product knowledge so that you can answer questions at all times
- Processing orders
- Maintain customer information in CRM systems and document interactions for quality assurance.
- Monitor customer communication across multiple channels and provide feedback and coaching to improve service.
- Gather and analyze customer feedback to enhance satisfaction and identify areas for improvement.
- Assist with onboarding new customers and resolve issues in collaboration with other teams.
- Track and update customer interactions in the CRM system to meet team targets.
- Market the Company’s product to Prospective Clients
Requirements/Qualifications
- Minimum academic qualification of OND/HND degree in any discipline
- Must be able to communicate effectively in English.
- Previous experience as a contact center agent in a retail store.
- Strong communication skills, both verbal and written.
- Proficiency in CRM systems and customer service tools.
- Ability to multitask, prioritize, and manage time effectively.
- Residency in Victoria Island or its environs.
- Completion of National Youth Service Corps (NYSC).
About You
- Strong communication and active listening skills.
- Customer-focused and adaptable to various personalities.
- Ability to remain calm and professional under pressure.
- Empathetic, patient, and dedicated to exceeding expectations.
Salary: N80,000 - 150,000/month, depending on experience.
Other Benefits: HMO & Pension
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Location: Ikate, Lagos
Job Description:
We are seeking a skilled and passionate Master Barista to join our team. The ideal candidate will have a deep understanding of coffee culture, exceptional brewing skills, and a talent for creating memorable coffee experiences. As the Master Barista, you will be responsible for crafting and serving the finest quality coffee beverages to our guests, maintaining a clean and organized coffee bar, and providing outstanding customer service.
Job Functions/Responsibilities
- Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, according to established recipes and standards.
- Ensure the highest standards of coffee quality, freshness, and flavor by properly sourcing, storing, and grinding coffee beans.
- Calibrate espresso machines and other equipment to maintain consistency in brewing and extraction.
- Educate customers about different coffee varieties, brewing methods, and flavor profiles to enhance their coffee experience.
- Customize coffee orders to meet individual preferences, including adjusting grind size, milk type, and flavor syrups.
- Maintain cleanliness and sanitation standards in the coffee bar area, including equipment, countertops, and seating areas.
- Monitor inventory levels of coffee beans, milk, syrups, and other supplies, and place orders as needed to ensure adequate stock.
- Train and mentor junior baristas on coffee brewing techniques, drink preparation, and customer service skills.
- Provide prompt and friendly customer service, greeting guests, taking orders, and processing payments with accuracy and efficiency.
- Handle customer inquiries, complaints, and feedback in a professional and courteous manner, striving to resolve any issues to the customer's satisfaction.
- Stay up-to-date with industry trends, new coffee products, and brewing methods to continuously improve coffee offerings and enhance the customer experience.
Requirements/Qualifications
- Proven experience as a Barista in a specialty coffee shop or cafe, with a demonstrated ability to make exceptional coffee.
- Extensive knowledge of coffee varieties, origins, roasting methods, and flavor profiles.
- Proficiency in espresso brewing techniques, milk steaming, latte art, and drink customization.
- Strong attention to detail and ability to maintain consistency in coffee preparation and presentation.
- Excellent communication and interpersonal skills, with a passion for providing exceptional customer service.
- Ability to work efficiently in a fast-paced environment while maintaining a positive attitude and composure under pressure.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
About You:
- You are a true coffee enthusiast with a love for all things coffee-related.
- You have a keen palate and a talent for crafting delicious and visually appealing coffee beverages.
- You thrive in a customer-facing role and enjoy sharing your passion for coffee with others.
- You are dedicated to delivering a memorable coffee experience and exceeding customer expectations.
Salary: Competitive, based on experience.
Other Benefits: Health Insurance, Pension Plan
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Job Description:
We are seeking a dedicated and detail-oriented Account Officer to join our team. The ideal candidate will be responsible for managing financial transactions, maintaining accurate records, and ensuring compliance with financial policies and procedures.
Job Functions/Responsibilities
- Manage financial transactions, including accounts payable, accounts receivable, and general ledger entries.
- Reconcile bank statements and ensure accuracy in financial records.
- Prepare financial reports, including balance sheets, profit and loss statements, and cash flow statements.
- Assist with budget preparation and monitoring of expenses.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Assist with payroll processing and employee reimbursements.
- Maintain accurate records of financial transactions and update accounting databases.
- Prepare and submit tax returns, VAT filings, and other statutory requirements.
- Provide support during audits and ensure timely resolution of audit findings.
- Assist with financial analysis and forecasting to support decision-making processes.
- Collaborate with other departments to streamline financial processes and improve efficiency.
- Stay up-to-date with accounting standards, regulations, and best practices.
Requirements/Qualifications
- HND / Bachelor's degree in Accounting, Finance, or related field.
- Proven experience as an Account Officer or similar role.
- Knowledge of accounting principles and practices.
- Proficiency in Microsoft Excel and accounting software.
- Excellent attention to detail and accuracy.
- Strong analytical and problem-solving skills.
- Ability to work independently and prioritize tasks effectively.
- Knowledge of QuickBooks software is an advantage.
About You:
- You are a meticulous and organized individual with a passion for numbers.
- You possess excellent communication and interpersonal skills.
- You are proactive, adaptable, and able to work well under pressure.
- You have a strong work ethic and a commitment to delivering high-quality results.
Salary: 100,000 - 150,000 gross, depending on experience.
Other Benefits: Health Insurance, Pension Plan
Method of Application
Interested and qualified candidates should forward their CV to: ayok@mophethgroup.com using the position as subject of email.
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