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  • Posted: Feb 13, 2023
    Deadline: Mar 30, 2023
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    At MFB Solutions, We offer spectrum of services such as Consultancy, Oil and Gas, finance planning and management. We work with clients of all sizes Whether you are a start up or a more established company, we begin the process by listening closely to the specifics of your needs and learning about your culture, philosophy and goals.
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    Customer Service Representatives

    RESPONSIBILITIES :

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    REQUIREMENTS 

    • High school diploma, general education degree, or equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • Experience working with customer support.

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    Logistics Officer

    RESPONSIBILITIES : 

    • Coordinate and monitor supply chain operations.
    • Ensure premises, assets and communication ways are used effectively.
    • Utilize logistics IT to optimize procedures.
    • Recruit and coordinate logistics staff.
    • Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs.
    • Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.
    • Plan and track the shipment of final products according to customer requirements.
    • Keep logs and records of warehouse stock, executed orders etc.
    • Prepare accurate reports for upper management.

    REQUIREMENTS :

    • Proven experience as logistics coordinator.
    • Experience in customer service will be appreciated.
    • Ability to work with little supervision and track multiple processes.
    • Outstanding organizational and coordination abilities.
    • Excellent communication and interpersonal skills.
    • BSc/BA in business administration, supply chain management or relevant field .

    Method of Application

    Interested and qualified candidates should forward their CV to: recruiters@mfbsolutions.com.ng using the position as subject of email.

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