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  • Posted: Jan 13, 2023
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Concierge

    POSITION SUMMARY

    • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
    • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
    • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
    • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
    • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
    • Review shift logs/daily memo books and document pertinent information in logbooks.
    • Monitor club lounge for seating availability, service, safety, and well-being of guests.
    • Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
    • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
    • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
    • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
    • Comply with quality assurance expectations and standards.
    • Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    go to method of application ยป

    Spa Manager

    Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

    CORE WORK ACTIVITIES

    • Supporting Management of Spa Operations and Budgets
    • Assumes the responsibilities of the Spa Director in his/her absence.
    • Ensures all employees have the proper supplies, equipment and uniforms.
    • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
    • Manages supplies and equipment inventories within budget.
    • Maintains cleanliness of spa and related areas and equipment.
    • Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
    • Ensuring and Delivering Exceptional Customer Service
    • Sets a positive example for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Handles guest problems and complaints.
    • Empowers employees to provide excellent customer service.
    • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
    • Strives to improve service performance.
    • Conducting Human Resources Activities
    • Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
    • Ensures employees understand expectations and parameters.
    • Brings issues to the attention of the department manager and Human Resources as necessary.
    • Observes service behaviors of employees and providing feedback to individuals.
    • Participates in employee progressive discipline procedures.
    • Participates in an on-going employee recognition program.
    • Reviews comment cards and guest satisfaction results with employees.
    • Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
    • Supervises on-going training initiatives and conducting training when appropriate.
    • Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
    • Celebrates successes and publicly recognizes the contributions of team members.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
    • Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

    Method of Application

    Use the link(s) below to apply on company website.

     

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