Jobs at ipNX Nigeria Limited

Category: Outsourced

Purpose of the Job: The Retail Tac Engineer is responsible for ensuring efficient service delivery to the customers andensure customer satisfaction for all new services and support related service. He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level. Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance.

Responsibilities:

• Restore service failures for Corporate Customers within 4 hours of its occurrence.
• Understand implementation and integration of technical hardware and software solutions.
• Restore service failures for Retail Customers within 24 hours of its occurrence.
• Ensure Research & Solutions management,system requirement analysis, option and scenario evaluation are carried out.
• Demonstrate solution-based thinking – leading to quick problem/issue resolution on a day-to-day basis, responding to queries, updating on progress.
• Plan and execute nodes/segment that require preventive maintenance on the network.
• Conduct collaborative system specifications, system integration, and evaluation ofsystem functions.
• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
• Execute multi-tiered process across prioritized work efforts to optimize execution excellence.
• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
• Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.
• Audit and collate information for the fiber outside plant network.
• Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
• Monitor network performance and investigate anomalies in the system and resolve issue.
• Audit and collate information for the fiber outside plant network.
• Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.
• Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
• Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
• Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers.
• Contribute towards prospect specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
• Adhere to controls to provide security for operating systems,software, and data.
• Maintain technical documentation and database information for the all networks and circuits.
• Manage maintenance and repair programs, making sure systems don't break down.
• Ensure new equipment meets regulatory and client’s requirements.

Educational Qualifications & Functional Skills:

• BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum).
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional).
• MSc involving Engineering, Sciences, Mathematics or similar fields.
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE Customer centric and stakeholders management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).

Work Experience:

• 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
•  Experience presenting technical concepts to a general audience.
• Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM).

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Category: Outsourced

Purpose of the Job (Brief)
The Field Support Specialist will supervise teams responsible for maintenance of cable and termination, Commissioning and Testing Equipment of fibre drop cables networks on the Roads Telecommunications Service networks. This will include repairing any Fibre or Copper Cable break. This role is responsible for
carrying out planned and contingency operations and maintenance (O&M) services in accordance with approved procedures and safety standards.

Responsibilities:

• Coordinate user support efforts by diagnosing network and device problems and implementing technical or procedural solutions.
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time
• Execute Planned Preventative Maintenance schedule; working as part of the team to deliver effectively, on time & within budget.
• Diagnoses network and device problems and implements technical or procedural solutions
• Ensure Quality Control Checks on all reports for resolved incidents in accordance with defined procedures.
• Perform inventory of equipment and consumables required by Contractors, ensuring availability and repair / return of same. Maintains accurate records of the condition of splitters, equipment in all buildings, and inspections.
• Maintain the highest standards for safety and actively promote a world-class safety culture in all aspects of operational procedure
• Adhere to daily & weekly checks to ensure smooth operation of sites, keeping up to date & accurate records
• Ensure all work carried out is done so within the Health &Safety requirements
• Lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation of Engineering Operations
• Ensure continuous improvement efforts on infrastructure through monitoring of compliance to standards of procedures and policies, while delivering performance against agreed metrics
• Manage maintenance and repair programs, making sure there are no service failures.
• Maintain routing plans, network maps, and disaster recovery plans to aid business continuity in the event of an unforeseen service disruption
• Enable the division to deliver 100% uptime on all lastmile infrastructure.
• Execute Operations and Maintenance (O&M) plan in line with the B2C business objectives
• Produce timely and accurate reports of field activities: e.g. service reports and expense reports
• Execute policies, procedures and work standards required for the maintenance of last-mile fibre infrastructure and ensuring compliance by all maintenance teams.
• Provide feedback to support teams for correcting system documentation and updating Customers.
• Execute performance benchmarks, conducting analyses, and preparing documentation reports on all aspects of the critical facility operations and maintenance.
• Solve a broad range of hardware and/or software problems of varying scope and complexity
• Motivate and coordinate maintenance teams for individual supervision, support and performance evaluations
• Responsible for the on-site management of sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures
• Managing the relationship with Facility managers and their facility staff programs, attending meetings or workshops as specified by the division
• Draft of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers
• Manage storage of stock to agreed levels and ensure that you have parts available to complete jobs as quickly and efficiently as possible.
• Liaise with Line Manager to agree non-reactive works to be undertaken Demonstrate (Key competencies)

Educational Qualifications & Functional Skills:

• Bachelor’s Degree or Higher National Diploma in Electrical Engineering, Mechanical Engineering or relevant discipline
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.

Work Experience:

• 2+ years of Fibre/FTTH Operations
• Fundamental knowledge of network design and layout as well as fibre cabling.
• Experience in Vendor Management
• Experience working in a Service Provider environment and providing technical support to end customer solutions.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development