Jobs at Aspom Travel Agency

Position Overview

• As an IT Officer, you will be responsible for overseeing the information technology operations within an organization.
• You will play a key role in managing IT infrastructure, implementing and maintaining systems and software, providing technical support, and ensuring the security and efficiency of the organization's IT environment.
• Your expertise and leadership will contribute to the overall success and smooth functioning of the company's technology initiatives.

Responsibilities
IT Infrastructure Management:

• Oversee the organization's IT infrastructure, including servers, networks, databases, and other hardware and software systems.
• Evaluate and recommend improvements to the infrastructure, ensuring scalability, reliability, and security.
• Collaborate with relevant stakeholders to plan and implement infrastructure upgrades and enhancements.

Systems Implementation and Maintenance:

• Coordinate the implementation of new systems, software, and technologies to meet business needs and improve operational efficiency.
• Manage the maintenance and updates of existing systems and software, ensuring optimal performance and compatibility.
• Conduct regular system audits, troubleshoot issues, and ensure timely resolution of technical problems.

IT Security and Data Protection:

• Develop and implement IT security policies, procedures, and protocols to safeguard the organization's systems, networks, and data.
• Monitor and proactively address potential security threats and vulnerabilities.
• Conduct regular backups of critical data and implement disaster recovery plans.

Technical Support and Training:

• Provide technical support to end-users, troubleshooting hardware, software, and network issues.
• Respond to user inquiries and resolve IT-related problems promptly and effectively.
• Conduct training sessions and create user guides to enhance employees' understanding and utilization of technology.

Vendor Management:

• Manage relationships with IT vendors, including software providers, hardware suppliers, and service providers.
• Evaluate vendor proposals, negotiate contracts, and ensure compliance with agreed-upon service level agreements.
• Monitor vendor performance and address any issues or concerns.

IT Budgeting and Resource Planning:

• Assist in developing the IT budget, including cost estimation, resource allocation, and procurement planning.
• Monitor IT expenses and ensure adherence to the budget.
• Stay updated with industry trends and technological advancements, providing recommendations for future IT investments.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field (preferred).
• 2 - 5 years relevant work experience.
• Proven experience in IT management or a similar role.
• Strong technical knowledge across multiple IT domains, including hardware, software, networking, and security.
• Familiarity with enterprise systems, databases, and cloud technologies.
• Experience in implementing and managing IT infrastructure projects.
• Knowledge of IT security principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work both independently and collaboratively in a team.
• Project management skills and the ability to prioritize tasks and meet deadlines.
• Professional certifications (e.g., CompTIA A+, CCNA, ITIL) are a plus.
• Must reside in Lekki Axis
• 30 - 38 years.

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Responsibilities

• Assist customers in person, over the phone, or through email to provide information, answer inquiries, and process ticketing and reservation requests.
• Utilize ticketing software and systems to issue, modify, and cancel tickets, ensuring accuracy and adherence to company policies and procedures.
• Provide customers with accurate information regarding flight schedules, availability, fares, and other relevant travel details.
• Assist customers with seat selection, special requests, and any additional services they may require.
• Coordinate with airlines, travel agencies, and other service providers to secure bookings, confirm reservations, and resolve any issues or discrepancies.
• Handle customer complaints, concerns, and requests for refunds or changes in a professional and timely manner.
• Maintain accurate records of ticket sales, reservations, and transactions, ensuring data integrity and confidentiality.
• Stay updated with airline policies, industry regulations, and changes in ticketing procedures to provide accurate and up-to-date information to customers.
• Collaborate with colleagues and other departments to ensure a seamless travel experience for customers.
• Assist with any other administrative tasks or duties related to ticketing operations as assigned.

Requirements

• High School Diploma or equivalent. Additional education or Certification in travel and tourism will be an advantage.
• Proven experience in a similar role, preferably in a ticketing or travel agency environment.
• Knowledge of ticketing systems and software, such as Amadeus, Sabre, Galileo, or similar platforms.
• Excellent customer service and interpersonal skills, with the ability to communicate effectively with customers from diverse backgrounds.
• Strong attention to detail and accuracy, ensuring precise ticketing and reservation processing.
• Proficient computer skills and ability to work with various software applications and databases.
• Ability to work under pressure in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with airline regulations, fare structures, and ticketing procedures.
• Good problem-solving skills and ability to resolve customer issues in a calm and efficient manner.
• Flexibility to work in shifts, including weekends and holidays, as per operational requirements.

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Overview

• As a Social Media Supervisor, you will play a pivotal role in overseeing and executing the social media strategy for a company or organization.
• You will be responsible for managing a team of social media specialists and ensuring that all social media channels are effectively utilized to achieve the company's marketing and communication goals.
• This role involves strategizing, planning, and monitoring social media activities, as well as staying up-to-date with industry trends to drive engagement and growth.

Key Responsibilities

• Strategy Development: Develop and implement a comprehensive social media strategy aligned with the company's objectives, target audience, and brand identity.
• Team Management: Lead and supervise a team of social media specialists, assigning tasks, setting goals, and providing guidance to ensure they meet their objectives.
• Content Creation: Collaborate with the content team to create compelling and engaging content, including text, images, videos, and other multimedia formats.
• Content Calendar: Create and maintain a social media content calendar, ensuring a consistent posting schedule across all platforms.
• Audience Engagement: Foster a strong online community by responding to comments, messages, and inquiries promptly and professionally.
• Analytics and Reporting: Monitor and analyze social media performance metrics using tools such as Google Analytics, Facebook Insights, and Twitter Analytics. Provide regular reports and insights to improve strategies.
• Advertising Campaigns: Plan and execute paid social media advertising campaigns to increase brand visibility, reach, and engagement.
• Compliance: Stay informed about industry regulations and ensure that all social media activities comply with relevant guidelines and policies.
• Competitor Analysis: Conduct competitive analysis to identify opportunities and trends in the social media landscape.
• Trend Monitoring: Keep up-to-date with social media trends, emerging platforms, and best practices to adapt and improve strategies accordingly.
• Budget Management: Manage the social media budget efficiently, allocating resources for ads, tools, and other necessary expenses.
• Crisis Management: Develop and implement crisis communication plans for potential social media issues or emergencies.

Qualifications

• Bachelor's Degree in Marketing, Communications, or a related field (Master's Degree a plus).
• Proven experience in social media management, with 3 - 5 years in a supervisory or managerial role.
• Strong knowledge of social media platforms, tools, and best practices.
• Excellent written and verbal communication skills.
• Analytical mindset with the ability to interpret data and generate insights.
• Creative thinking and the ability to think outside the box to engage audiences effectively.
• Proficiency in social media advertising and analytics tools.
• Strong leadership and team management skills.
• Crisis management and problem-solving abilities.
• Familiarity with industry regulations and compliance.
• Candidate must reside in Lekki and environs.