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  • Posted: May 27, 2024
    Deadline: Jun 30, 2024
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    African Industries Group (AIG) is a diversified global conglomerate with a legacy of 51 years of business excellence and sustainable growth. It is headquartered in Lagos, Nigeria. It has been contributing to Nigeria’s socio-economic growth and industrial development and is equally committed towards the nurturing and development of the local community.
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    IT Support Engineer

    Job Description

    • Serve as the first point of contact for all IT support requests via phone, email, or ticketing system.
    • Provide timely and effective technical support and troubleshooting for hardware, software, and network-related issues.
    • Diagnose and resolve technical problems, including system errors, software malfunctions, and connectivity issues.
    • Document all support interactions, including details of the issue, troubleshooting steps taken, and resolutions provided, in the IT service management system.
    • Escalate unresolved issues to the appropriate IT support teams or third-party vendors, ensuring timely resolution and follow-up with users.
    • Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment as needed.
    • Assist with user account management tasks, including account creation, password resets, and access permissions.
    • Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
    • Keep abreast of new technologies and best practices in IT support and service delivery.
    • Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

    Qualifications

    • Bachelor's Degree in Information Technology, Computer Science, or related field preferred.
    • Proven experience in a technical support role, preferably in an IT service desk environment.
    • Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
    • Experience with IT service management tools.
    • Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
    • Exceptional communication skills, both verbal and written, with a customer-oriented approach.
    • Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.

    go to method of application ยป

    Quality Control Manager

    Job Description

    • We are seeking an experienced Quality Control Manager to join our team and oversee the quality management process for our construction projects and production of construction materials.
    • The Quality Control Manager will be responsible for ensuring that all construction activities adhere to established quality standards and regulatory requirements.
    • The ideal candidate will have a strong background in construction quality management, excellent attention to detail, and the ability to effectively communicate and collaborate with project teams.

    Key Responsibilities

    • Develop and implement quality control procedures and processes to ensure compliance with project specifications, industry standards, and regulatory requirements.
    • Conduct regular inspections and audits of construction activities to identify any deviations from quality standards and take corrective actions as necessary.
    • Review construction plans, specifications, and other project documentation to ensure alignment with quality requirements.
    • Collaborate with project managers, engineers, subcontractors, and other stakeholders to address quality issues and drive continuous improvement.
    • Manage the documentation and record-keeping process for quality control activities, including inspection reports, non-conformance reports, and quality assurance documentation.
    • Monitor and analyze quality performance metrics to identify trends, areas for improvement, and opportunities for optimization.
    • Conduct supplier and subcontractor evaluations to assess their quality performance and ensure compliance with contractual requirements.
    • Participate in pre-construction meetings, progress meetings, and other project-related meetings to provide input on quality-related matters.
    • Stay current with industry trends, best practices, and regulatory changes related to construction quality management.

    Qualifications

    • Bachelor's Degree in Civil Engineering
    • Minimum of 5 years of experience in construction material quality management.
    • Strong knowledge of construction methods, materials, and building codes.
    • Proficiency in interpreting construction plans, specifications, and technical drawings.
    • Excellent communication, leadership, and interpersonal skills.
    • Proven ability to effectively manage multiple priorities and meet deadlines.
    • Certification in quality management (e.g., Certified Quality Manager, Six Sigma) is preferred.
    • Familiarity with quality management systems and tools (e.g., ISO 9001, Lean Six Sigma) is a plus.

    Method of Application

    Interested and qualified candidates should send their CVs to: martins.atat@africanindustries.com using the job title as the subject of the mail.

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