Job Vacancies at United Bank for Africa Plc (UBA)

Job Objective

• To ensure optimal quality of all processes with the aim of improving customer experience by maintaining efficient and profitable operations that produce the highest quality of products and services.

 Roles & Responsibilities

• Identify process gaps along with a root cause analysis of issues and make fact based recommendations for process improvement.
• Drive process re-engineering and improvement.
• Work with various teams to ensure the development of an efficient and scalable end to end process.
• Make process design and development recommendations to standardize, improve or redesign processes to meet business needs.
• Complete post deployment analysis, monitoring and driving recommendation for improvement to completion.

Candidate Profile
We are looking to hire a talented and experienced individual to drive our customer experience as a Process Design & Optimization officer. The ideal candidate must have:

• Minimum of 2 years' experience as operations personnel.
• Firm understanding of process improvement techniques
• Digital savviness
• Experienced in Analytical Thinking
• Customer journey mapping and Experience design
• Highly skilled and experienced in the use of Kaizen tools
• Project management
• Lean Six Sigma qualification will be an added advantage.

Skills Required:

• Problem Solving
• Attention to details
• Project Management
• Goal Oriented
• Initiative.

Knowledge Required:

• Data Analysis
• Product and process Knowledge
• Proficient in MS packages.

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Job Objectives

• Ensure prompt compliance with all Corporate Governance, Code of ethics and Professional conduct and Compliance requirements.
• Review of policies to ensure that they reflect current regulatory requirements and reflect international best practice at all times.

Roles & Responsibilities

• Conduct enhanced due diligence on all high risk customer.
• Ensuring the Bank is compliant with the Foreign Account Tax Compliance Act (FATCA).
• Conduct research on global compliance issues and disseminate information to key stakeholders.
• Training and capacity building of stakeholders on compliance issues.
• Coordinate with learning partners to measure the effectiveness of learning programs.
• Monitor and track activity and performance of training sessions (classroom and e-learning).
• Prepare monthly & quarterly reports of training sessions for internal and external stakeholders.
• To co-ordinate the activities of Cluster Compliance Officers to organize and facilitate AML training sessions.
• Rendition of regulatory returns.
• Continuous review of the Group Compliance policy in line with regulatory requirements.
• Maintenance of the bank’s Rule Book.
• Ensuring the existence of corporate governance across the group.
• Inculcate a compliance culture within the Group.
• Provide optimum support from a holistic compliance perspective in relation to allocated subsidiaries.
• Other functions as stipulated by the Team Lead & Chief Compliance Officer.

Candidate's Profile

• Our ideal candidate must have a minimum of 2 years' experience in Operations, Internal Control or Audit & Compliance.

Skills Required:

• Strong Analytical skills.
• Quantitative skills.
• Proficiency in the use of the computer and basic applications like excel, PowerPoint, etc.
• Investigative Skill.
• Research skill.

Knowledge Required:

• Knowledge of Banking Operations.
• Deep knowledge of the Bank’s policies, Audit and Investigation, Scenario analysis.

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Location: Enugu / Ebonyi / Umuahia - Abia

Job Objective

• The Area Sales Manager is responsible for driving sales of bank’s retail products (as approved) and ensures consistent, profitable growth in sales count and volumes through area business development; planning, deployment and management of sales personnel (Personal Banking Profit Centre managers PCM/DSEs).
• The ASM also identifies market opportunities, drives strategies and action plans to improve short- and long-term sales / earnings for the area of coverage.

Roles & Responsibilities
Sales:

• Drives sales of bank’s retail products to ensure achievement of area product sales and volume budgets
• Coordinates activities of Personal Banking Profit center managers (PCMs) posted to their areas to achieve the sales targets of the bank
• Sets business objectives for the Direct Sales Executives
• Develops coordinated strategies for cluster market penetration to achieve set targets
• Drives conceptualization and execution of market storms as a key driver of sales
• Accountable for all product sales metrics as applicable.
• Closely coordinates sales activities with the branches and areas to ensure maximum impact of sales activities.

Market Research:

• Conducts regular competitive analysis via market feedback to compare offerings with competition
• Performs regular market scanning to provide feedback to product / segment managers on opportunities for product and service improvements.

PCM/DSE Performance Management:

• Reviews and maintains daily activity reports of the Personal Banking Profit Centre Managers, and Direct Sales Executives, ensuring their daily tasks feed into the overall objective to achieve the budget numbers
• Ensures that new/redeployed DSE are provided with support required to work ID cards, etc.
• Daily, weekly & monthly performance assessment of PCM/DSEs.  
• Conducts periodic (weekly & quarterly) trainings for PCM/DSEs on the bank’s policies, procedures, products & services
• Ensures MIS maintenance is carried out daily and liaises with Profit Centre Managers (PCM) to ensure that accounts introduced by DSEs are ceded to the branches after twelve months.
• Monitors overhead expenses ensuring costs are kept within budget.

Engagement with Branches, Product Managers, Segment Managers & Areas:

• Timely & regular provision of relevant market feedback to the product teams, areas & branches, providing appropriate recommendations to improve offerings.
• Working with branches/areas to execute market storms & cluster marketing.

Human Resources:

• Assists Head, Direct Sales (in liaison with HCM) to implement effective people management and execute recruitment strategies for DSEs.
• Ensure that new/redeployed staff are provided with support required to work.
• Ensures adequate training of PCMs and DSEs on any newly developed product and services.

Candidate Profile

• We are looking to employ a driven and experienced area sales manager to increase sales within an assigned territory and guide a team of Profit center managers and Direct Sales Executives (DSE).
• The ideal candidate must be located in either Enugu, Ebonyi and Umuahia, must be committed to driving sales and adept at managing a sales team with a minimum of 5 years relevant experience in sales and marketing; Masters or other professional qualification will be an added advantage.

Skills Required:

• Good project and time management skills - ability to multi task.
• Attention to detail
• Goal oriented
• Strong analytical and Numeracy skills
• Ability to work under pressure  
• Management and Leadership knowledge and experience
• Being proactive and innovative - problem solving, new ways of doing things, change agent.

Knowledge Required:

• Extensive Knowledge of the bank’s policies & procedures.
• Good knowledge of the retail space (Clusters).
• Good leadership abilities.
• Knowledge of business and management principles.