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Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
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About the role:
The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
What you would be expected to do
The Area Business Manager will oversee sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
- Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
- Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and supervise in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
- Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
- Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
- Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
- Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
- Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Remain externally focused: Keep an eye on competitors within your area and ensure you take adequate measures to protect and grow our business from pressures. Pro-actively inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
- Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
- Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
- Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.
You might be a strong candidate if you
- Has a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
- Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
- Has extensive Customer Care experience
- Has high innovative skills, thinking out of the box, tests out opinions, cost conscious
- Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
- Is able to develop trust, skillfully builds relations, works on internal & external relationships
- Listens well, coaches’ others and is disciplined in their learning practice
- Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction
go to method of application »
About the role:
The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.
What you would be expected to do
Inventory management
- Receive stock and keep track of inventory from warehouse
- Manage and issue out stock as per FIFO standards
- Dispatch stocks as per requirement
- Maintain and update stock cards
- Keep and share off-the -shelf sales details
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts on stock
- Receive faulty stock from the field and consolidate for disposal
- Conduct monthly stock take
- Manage all spare parts inventory and re-orders
Reports
- Prepare daily on hand stock report and share with team
- Report on daily issued out stock for replacement and or replenishment
Repairs
- Repairs and Spare Parts management
- Take custody of the repair tools and tool kits
- Perform basic check on the faulty units before replacement
- Conduct basic repair on the in warranty returns
Store management
- Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
- Ensure neatness on the repair work bench in line
- Observation of safety procedures to avert hazards at the work bench
- Welcome walk-in customers and provide assistance as necessary
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Support Energy Officers and coordinate with Call Center in resolving customer queries
You might be a strong candidate if you
- Has a Bachelors’ Degree or Diploma from a recognized institution in any related field.
- Has 2 years’ hands on experience in a service center
- Has effective communication and people skills
- Has broad knowledge of the Sun King products
- Is able to demonstrate high levels of integrity with a proactive and positive attitude.
- Has strong customer focus
- Is a team player with high levels of flexibility
- Has proven report-writing experience
- Possess strong logical and problem-solving skills
- Is computer literate with working proficiency in MS Excel and MS Word
go to method of application »
About the Role:
Sun King is looking for a Service Technician to manage the Aftersales operations in Nigeria. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries. This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to achieve best-in-class customer satisfaction.
What you would be expected to do
- Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
- Regular positive improvement of all the existing processes at the Service entre every quota.
- Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
- Develop new processes to transform current service operations more efficiently.
- Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
- Develop a thorough knowledge of the product and service the company your work for is offering.
- Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
- Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
- Delegate certain customer inquiries to specific teams when needed.
- Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
- Dispute Management: Manage a large number of incoming calls and emails,
- keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
- Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
- Documentation & MIS: Provide periodic reports to management on after-sales & service activities.
You might be a strong candidate if you
- HND/BSC in engineering or any related field from a reputable institution
- 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry
- Must demonstrate experience in solar Inverter installations.
- Excellent verbal and written communication skills with the ability to distill
information and also know how to communicate to different audiences in order to get results.
- Passionate about customer service and resolving their issues
- The ability to maintain calm under pressure
- Efficiency and organizational skills
- Critical Thinker: Very strong ability to structure problems and drive towards
solutions even in ambiguous situations
- Entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.
- Demonstrates humility
- Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven person.
go to method of application »
About the role:
The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
What you would be expected to do
The Area Business Manager will oversee sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
- Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
- Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and supervise in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
- Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
- Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
- Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
- Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
- Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Remain externally focused: Keep an eye on competitors within your area and ensure you take adequate measures to protect and grow our business from pressures. Pro-actively inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
- Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
- Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
- Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.
You might be a strong candidate if you
- Has a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
- Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
- Has extensive Customer Care experience
- Has high innovative skills, thinking out of the box, tests out opinions, cost conscious
- Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
- Is able to develop trust, skillfully builds relations, works on internal & external relationships
- Listens well, coaches’ others and is disciplined in their learning practice
- Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction
go to method of application »
About the role:
The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.
What you would be expected to do
Inventory management
- Receive stock and keep track of inventory from warehouse
- Manage and issue out stock as per FIFO standards
- Dispatch stocks as per requirement
- Maintain and update stock cards
- Keep and share off-the -shelf sales details
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts on stock
- Receive faulty stock from the field and consolidate for disposal
- Conduct monthly stock take
- Manage all spare parts inventory and re-orders
Reports
- Prepare daily on hand stock report and share with team
- Report on daily issued out stock for replacement and or replenishment
Repairs
- Repairs and Spare Parts management
- Take custody of the repair tools and tool kits
- Perform basic check on the faulty units before replacement
- Conduct basic repair on the in warranty returns
Store management
- Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
- Ensure neatness on the repair work bench in line
- Observation of safety procedures to avert hazards at the work bench
- Welcome walk-in customers and provide assistance as necessary
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Support Energy Officers and coordinate with Call Center in resolving customer queries
You might be a strong candidate if you
- Has a Bachelors’ Degree or Diploma from a recognized institution in any related field.
- Has 2 years’ hands on experience in a service center
- Has effective communication and people skills
- Has broad knowledge of the Sun King products
- Is able to demonstrate high levels of integrity with a proactive and positive attitude.
- Has strong customer focus
- Is a team player with high levels of flexibility
- Has proven report-writing experience
- Possess strong logical and problem-solving skills
- Is computer literate with working proficiency in MS Excel and MS Word
Method of Application
Use the link(s) below to apply on company website.
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