Job Vacancies at Reliance Health

Job Summary

• We are looking for a seasoned leader who will drive the growth of our direct-to-consumer (DTC) products at Reliance Health via several inbound and outbound telesales channels.
• Your role will be to build a team of high-performing telesales agents and managers to support new and expansion revenue targets.
• You will also be expected to drive the team’s strategy, own the budget, train the team, and manage incentives.

Job Description

• Hire and onboard team members, including Telesales Agents, Team Leads and managers
• Train, coach and manage team members
• Manage the CRM system to optimise data and leads
• Develop a Telesales Playbook that provides the foundation to expand the pipeline and drive repeatable revenue growth as the team and function scale.
• Provide daily, weekly, monthly, and quarterly telesales metrics to report to company leadership
• Set a KPI-driven environment; your primary aim will be to coach your team to succeed and share best practices and introduce new incentives to motivate them
• Responsible for driving telesales and ensuring profitable sales growth for RH’s markets in alignment with annual business goals
• Drive demand, acquisitions, upsell, cross-sell, retention and awareness programs that meet local needs while ensuring leveraging best practices, and establishing processes to enable profitable sales growth for RH’s markets in alignment with annual business goals
• Write conversion-optimized sales scripts, develop and implement training material and new technology to support the development of the Telesales team at all levels
• Drive demand, acquisitions, retention, and expansion revenue programs that meet local needs and align with best practices.
• Work closely with other teams within the division to ensure brand consistency across all communications channels and increase sales.

Requirements

• Bachelor's Degree in Marketing, Sales, Human Resources or a similar field
• Minimum of 7 years of experience in Telesales preferred or similar role
• Previous experience recruiting and managing world-class Telesales teams who can deliver on ambitious revenue targets via efficiency and processes at scale
• Led a Telesales team within a SaaS company to grow to more than $15M ARR
• Strong organizational skills
• Ability to multitask
• Good verbal and written communication skills
• Ability to work well under pressure
• In-depth experience working with various related tools and CRM is a must
• Skilled in measurement, reporting, and analysis of performance data that leads to repeatable success
• The ability to think strategically, analytically, and creatively to break down problems and find effective solutions
• Strong work ethic, sense of ownership, and emphatic management style
• Strong communication skills – ability to collaborate with cross-functional team members at all levels.

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Job Summary

• The role is to Identify and present new revenue opportunities for the respective product line.
• You would also be responsible for short and long-term planning of campaigns and any activity that can drive revenue for the product line.

Job Description

• Develop and manage short and long term demand generation campaign plans to drive leads and the sales pipeline
• Manage all aspects of campaign strategy execution including persona definition, data segmentation, customer journey mapping
• Work closely with Sales in all global markets to align revenue and product goals to campaigns
• Create a marketing/sales funnel as a joint initiative to promote collaboration and increase engagement internally
• Work closely with Brand & Content and the Digital team to plan a content and roadmap strategy that supports sales objectives and business goals for the quarter, year, etc.
• Lead A/B testing strategies and execution across all channels
• Monitor and optimize campaigns and programs
• Know Reliance’s brand and the product line inside and out
• Work with Field Marketing to promote and leverage centralized assets
• Collaborate with a cross-functional team of professionals and other departments, and upper management to achieve strategic goals
• Identify new trends and tactics to encourage business growth
• Assure buy-in and budget support from senior leadership and stakeholders
• Be a subject matter expert in Reliance Health’s product line
• Measure and analyze campaign data for strengths, weaknesses, and shifts in the marketplace and adapt for improvement
• Deliver performance reports to leadership, other markets, and departments.

Job Qualifications / Experience

• Bachelor’s Degree in Medical, Marketing or Business discipline is preferred; a Master’s Degree is a plus
• Minimum of 5 years of experience working in a similar role and/or industry
• Experience working in a high-paced environment
• Excellent attention to detail and an intuitive eye for product needs beyond the obvious
• Experience developing a creative and effective strategy
• Ability to collaborate with cross-functional team members at all levels
• Ability to collect and interpret both qualitative and quantitative data
• Creative problem-solving skills
• Adaptable and willing to learn new techniques
• Strong oral and written communication skills
• Self-starter and excellent executor.