Job Vacancies at CWW Tech Africa

Key Responsibilities

• Respond promptly and professionally to inquiries received via WhatsApp, phone, email, social media, and other communication channels.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow up on unresolved inquiries to ensure issues are properly addressed.
• Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in the CRM/helpdesk system.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and quotas.
• Follow communication procedures, guidelines and policies
• Document knowledge in the form of solution articles.

Requirements

• BSc / HND in a relevant field related to your preferred role
• Must have at least 1 year experience in chosen role
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Patient, empathetic, and customer-focused approach.
• Ability to manage multiple inquiries and prioritize tasks effectively.
• Must have completed NYSC
• Must be 28 years old or younger
• Must reside within Gbagada and its environs.
• Familiarity with social media platforms
• Must be available to resume immediately.

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Key Responsibilities

• Develop and execute social media and digital marketing strategies aligned with our brand and growth objectives.
• Plan, create, schedule, publish, and manage content across Facebook, Instagram, LinkedIn, X, TikTok, and other relevant platforms.
• Develop compelling copy, campaign concepts, captions, creatives, and short-form video content that communicate the organisation’s programmes and value proposition.
• Manage paid advertising campaigns across Meta and other relevant digital advertising platforms.
• Set up, monitor, optimise, and report on campaigns with a focus on reach, engagement, leads, applications, and conversions.
• Conduct audience research and develop effective targeting, retargeting, and audience segmentation strategies.
• Monitor social media trends, platform updates, competitor activity, and emerging digital marketing opportunities.
• Develop content calendars and ensure consistent publishing across all platforms.
• Engage with the online community by responding to comments, messages, mentions, and other interactions in a timely and professional manner.
• Track and analyse social media and campaign performance using relevant analytics and advertising tools.
• Provide regular reports and actionable insights to improve content and campaign performance.
• Develop and implement strategies to engage and retain our members, including organizing meetups, webinars, and other community events.
• Monitor and analyze member engagement metrics to identify areas for improvement and develop targeted initiatives to increase engagement.
• Use analytics tools (e.g., Google Analytics) to monitor campaign performance and identify areas for improvement.

Required Skills, Experience & Qualifications

• At least 1 years experience in Digital marketing/Social media/Community management
• Must possess B.Sc / HND in any Social Science related or relevant field
• Must have completed NYSC
• Must reside within Gbagada and its environs
• Strong understanding of social media platforms, digital marketing funnels, audience targeting, and conversion strategies.
• Excellent copywriting, communication, and storytelling skills.
• Ability to create engaging content tailored to different platforms and audiences.
• Excellent verbal and written communication skills.
• Ability to work in a fast paced environment
• Proficiency in digital marketing tools and platforms, such as Google Ads, Facebook Ads Manager, and HubSpot.
• Knowledge of Graphic Design tools (eg., Canva, Adobe, etc) is an added advantage