Job Vacancies at Credit Direct Limited

JOB SUMMARY

The Drop-off Management role involves immediate outreach to customers who have initiated loan inquiries via WhatsApp but dropped off during this process. This position requires proactive follow-up to understand the reasons for the drop-off and aid resolve customer concerns. Successful candidates will possess exceptional customer service, follow-up, sales, and outbound engagement skills. The primary goal is to ensure that all drop-off customers on all our lending platforms are duly engaged and to drive customer satisfaction and sales.

Responsibilities:

• Immediate Customer Engagement: Make prompt calls to customers who have initiated but abandoned loan requests via our lending platform
• Follow-Up Procedures: Consistently follow up with customers to understand the reasons behind their drop-off and address any concerns they may have.
• Issue Resolution: Assist customers in resolving any issues or queries they encountered during their interaction with our lending services.
• Customer Service Excellence: Always provide outstanding customer service, ensuring a positive experience for every customer engaged.
• Sales Skills: Utilize persuasive sales techniques to assist customer continue with their loan application process 
• Outbound Engagement: Engage customers proactively, maintaining a professional and friendly demeanor throughout the interaction

Job Requirement

• Excellent customer service skills with a strong focus on customer satisfaction.
• Proven ability to follow up consistently and persistently with customers.
• Sales experience or aptitude for persuasive communication.
• Strong outbound engagement skills, including the ability to build rapport quickly.
• Effective time management and organizational skills.
• Excellent outbound engagement abilities, including phone etiquette and written communication.

Person Specification

• Minimum 1 years of experience in a customer service, sales, or call center role.
• Flexible working hours to accommodate customer availability, including evenings and weekends if necessary.
• Fluency in Hausa.

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JOB SUMMARY

We are seeking a highly motivated and organized individual to join our team as a Junior Project Manager. In this role, you will work closely with fellow project managers and cross-functional teams to assist in the planning, execution, and monitoring of various projects within our organization. The ideal candidate will have strong analytics, reporting and communication skills, attention to detail, a passion for driving projects to successful completion and possess strong skills in business analysis, project risk management, reporting, Agile/Hybrid project management, and the ability to prepare project management documentation.

Responsibilities:

• Conduct business analysis to gather and define project requirements, objectives, and deliverables
• Coordinate project activities, resources, and timelines to ensure timely and successful project execution
• Assist in identifying, analyzing, and managing, issues, and dependencies throughout the project lifecycle
• Prepare and present comprehensive project reports and status updates to stakeholders, highlighting key milestones, risks, and issues
• Conduct thorough stakeholder analysis to identify and prioritize project stakeholders, understanding their needs, expectations, and levels of influence
• Utilize Agile and Hybrid project management methodologies to plan, execute, and monitor project activities effectively
• Collaborate with cross-functional teams to develop Business requirement documents, project plans, timelines, and resource allocations
• Assist in the development and maintenance of project documentation, including project charters, plans, schedules, and risk registers
• Identify and escalate project risks and issues to senior management as needed
• Facilitate Agile sessions such as sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Conduct project post-mortems and lessons learned sessions to identify areas for improvement
• Implement Agile practices and continuous improvement initiatives within the project team
• Monitoring and updating relevant project data, bringing forward issues for review, and proposing options/mitigation, to enable accurate forecasting and project control through accurate reporting
• Stay updated on industry trends and best practices in project management to enhance project delivery processes

Job Requirement 

• Communication, Critical Thinking, Problem Solving and Analytical Skills
• Collaboration 
• Performance Management  
• Creativity 
• Attention to details
• Project Management & Documentation
• Change Management  
• Highly motivated

 Experience:

• A relevant first degree is required
• Master’s degree as added advantage
• Project Management certification such as PMP, PRINCE2, PSM, CSM, SAFe, or willingness to pursue certification is desirable but not required.
• Knowledge of wide array of project management applications, processes and systems 
• Proficiency in project management tools and software (e.g., Microsoft Project, JIRA, Confluence)
• Proficiency in preparing and delivering clear and concise project reports and presentations
• Agile and Hybrid project management methodologies, with experience working in Agile environments
• At least 2 years’ experience in a similar role within the Financial services industry, especially FinTech's. 
• Good knowledge of consumer lending is required
• Knowledge of financial management principles and practices, regulatory environment, and policies 
• Knowledge of research tools and access to market research