Job Vacancies at at ipNX Nigeria Limited

Job ID: 84
Department: Engineering
Function: Solutions & Research
Reporting to: Head, Operations & Maintenance
Travel Frequency: Yes

Purpose of the Job

• To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results

• Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Retail Customers: Restore service failures within 24 hours of its occurrence.
• Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
• Implement an FTTH Monitoring application to improve MTTR for faults.
• Report Management: Ensure weekly support status reports are done and submitted timely for review.

Educational Qualifications

• BSc in Computer Science / Computer Engineering / IT related disciplines (2.1/Upper Credit Minimum)
• Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

• Customer centric and stakeholders management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Hardworking and Tenacious.
• Performance driven.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative and minimal supervision, and also as a part of a team.

Work Experience:

• At least 3 years experience within the telecoms space as a Network/Communications Engineer
• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development

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Job ID: 83
Department: Retail Division
Function: Head Marketing
Reporting to: Head, Sales and Marketing
Travel Frequency: Occasionally

Purpose of the Job

• The Head, Marketing will be responsible for driving the implementation of ipNX’s marketing and communications strategy.
• This would include management of initiatives to enhance iPNX’s brand awareness and market share.
• He/she would creatively communicate the value of ipNX’s services to the customer and would be responsible for customer insight, research, media buying and development of a strong team.

Expected Key Results

• Develop & Implement a Robust Marketing Strategy
• Lead and Execute Marketing Operations
• Stakeholder Management
• Successful Partnership with Sales for Revenue Growth and Sustainability
• Realignment of Marketing Strategies viz a viz Organisation’s Positioning and Reputation
• Media/PR Communication
• Benchmarking
• Customer Retention

Educational Qualifications & Functional Skills

• A Bachelor’s degree in Sales, Business Administration, Marketing, Public Relations, International Relations, Information Technology, Business Administration or a related field. (2.2/ Upper Credit Minimum).
• Professional qualification with the Chartered Institute of Marketing or its equivalent.
• Excellent interpersonal, written and oral communication skills.
• Has an expert understanding of the ad tech landscape, including the different products and companies.
• Ability to be Technologically savvy which is necessary for today’s business to gain a wider consumer reach.
• Proven track-record of managing a total marketing budget.
• Ability to build good working relationships across diverse business areas and functions and be a team player with a positive and flexible attitude to work.
• Ability to lead a multi-cultural/multi-country team.
• Ability to be part of and also lead a TEAM.
• Strong business acumen and organizational awareness.
• Must be keen in conducting research and data-driven insights, having an in-depth knowledge of the business’s product, strategic, analytical and marketing concepts.
• Must possess interpersonal skills that will encourage openness and trust both internally and externally.
• Proficiency in Microsoft Office Suites including Word, Excel, PowerPoint etc which are necessary for creating both visually and verbally engaging reports and presentations.
• Good interpersonal, work flow management and communications skills

Work Experience:

• 8 years’ experience in Sales/ Marketing function  or related field with at least 5 years in a managerial role.
• Extensive marketing experience across all marketing and communications channels and a broad knowledge of campaign planning, execution, agency management & post-event analysis.
• Experience with digital marketing forms such as social media marketing and content marketing.
• Strong experience of stakeholder management.
• Experience in budgeting, forecasting and planning experience in an operational environment.
• Experience in using data to illustrate business conclusions.
• Proven track record of achieving targets and driving sales growth in a business.
• Prior experience in product management.
• Previous experience successfully managing Marketing team ideally from a similar industry.
• Strong experience as a line manager and a coach leading diverse teams.

Other Requirements:

• Customer Focus
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

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Job ID: 85
Department: Facilities
Function: Infrastructure Facility Management
Reporting to: Divisional CEO, Infratsructure Division
Travel Frequency: Occassional

Purpose of the Job

• The post holder will be accountable for developing and executing IPNX’s Infrastructure Asset Management Plan and ensuring that key stakeholders and users are reassured through strong communication that asset failures are both mitigated and managed in an expeditious manner until repairs are completed.
• Provide operations and maintenance leadership through controlling, managing, auditing, supporting daily Data Centre operations and Network facilities activities that ensure achievement of highest possible KPI targets, operational excellence as well as efficiency in network operations processes and cost.
• Responsible for acquisition, management and maintenance of Network facilities and physical/civil infrastructure including but not limited to Data centers and Base Transceiver Station (BTS) sites.

Expected Key Results:

• Install, configure, oversee the development and proactive management of the Infrastructure Asset Management Strategy & Plan.
• Successfully manage Data Centre layout and Environment.
• Capacity and Property Management.
• Strategic Business Continuity Plan (BCP).
• Stakeholder management and Disaster Recovery Plan (DCP).
• Timely issue management of facilities

Educational Qualifications

• University degree in Telecommunications / Electrical/ Civil Engineering (2.1/Upper Credit Minimum)
• MBA or Master’s degree in engineering, Management, or Technology

Functional Skills:

• Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
• 3+ years’ experience in Telecommunications Operations management
• 3+ years’ in operation support, installations and commissioning
• Proven experience of working with multiple suppliers/vendors/ partners
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Proficient at report writing, creating and presenting presentations
• Strong communicator and able to clearly articulate complex issues and technologies.
• Ability to propose systems design and configuration improvements
• Curious and exposure in new and emerging technologies
• Negotiation, facilitation and consensus-building skills
• Ability to work independently, be self-motivated and handle multiple priorities
• Capable of supporting hundreds of systems both virtual and physical
• Ability to plan, organize and document complex system designs
• High attention to details and strong ability to resolve systems issues
• Good communicator and able to clearly articulate complex issues and technologies
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Knowledge of Data Centre management will be an advantage

Work Experience:

• At least 5years’ experience in Telecommunications Operations management
• Minimum of 7+ years’ in operation support, installations and commissioning
• Proven experience of working with multiple suppliers/vendors/ partners
• Experience of supporting a business contract and/or providing support to a professional function
• Significant experience in developing and implementing new FM strategy, plans and systems
• Experience of Safety Management systems
• Experience in writing Asset Management Strategy, processes, procedures, Business Cases and Strategy Papers
• Strong ability to collaborate with peers and stakeholders around system designs, capacity, road maps and resource allocation
• Significance leadership experience in the planning and delivery of building and services maintenance
• Experience working in the Telecommunications industry with a track record of technical achievement
• Experience with large scale infrastructure automation
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
• Strong experience as a line manager and a coach leading diverse teams

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development