Job Opportunities at The Dangote Group

Description

• Manage lifecycle of all incidents and ensure they are resolved satisfactorily.
• Ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents in IT environment is minimized.
• Identify root causes of problems (that affect IT service) and determine fix required to prevent recurrence of incidents.
• Identify, log, categories, prioritize, resolve incidents and raise a problem if required.
• Produce appropriate management information to report incident management performance.
• Monitor effectiveness of incident management and make recommendations for improvement.
• Manage major incidents.
• Identify (either directly from incidents or indirectly through trend analysis, observation, etc.), log, categorize, prioritize, and resolve problems.
• Define and maintain the overall Service Monitoring & Reporting schedule

Requirements

• Good knowledge of ITIL Service Delivery processes (preferably with formal certification)
• Good Understanding of Service Management tools
• Ability to work under pressure.
• 2+ years of Service Desk experience

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

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Description

• Perform ongoing database tuning and performance monitoring to ensure optimal database performance of existing applications.
• Coordinate and ensure backups and maintain disaster recovery plans.
• Administer or oversee database users, roles, and privileges for production and development databases.
• Coordinate and perform database changes such as upgrades, service packs and security patches.
• Support and troubleshoot interfaces between databases and applications.
• Manage and administer a virtualized Microsoft environment.
• Perform daily system checks, review and respond to events reflected in various management tools, and event logs

Requirements

• B.Sc./HND Computer Science or related course(s)
• Minimum 8 years working experience in same or related position
• Microsoft Certified Database Administrator (MCDBA or similar).
• Database schemas and architecture
• SQL database structures, stored procedures, performance tuning, monitoring, and troubleshooting.
• MySQL, Visual Basic, VB Script, Java, Java Script, XML, C#, or PHP

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

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Description

• Responsible for computer system and software maintenance and repair
• Assists with computer equipment purchasing and installation
• Maintains networks and connectivity for users
• Research and identify solutions to software and hardware issues; Diagnose and troubleshoot technical issues, including account setup and network configuration
• Perform hands-on fixes; including installing and upgrading software, creating file back-ups, configuring systems and applications
• Ensure all IT issues are properly logged, track issues through to resolution, within agreed time limits, Prioritize and manage several open issues at one time
• Provide prompt and accurate feedback to customers; follow up to ensure IT systems are fully functional after troubleshooting

Requirements

• Knowledge of basic computer hardware
• Experience with Microsoft based Desktop Operating Systems (Windows 7 and Windows 8)
• Extensive application and infrastructure support experience
• Working knowledge of a range of diagnostic utilities/ Systems analysis
• Ability to troubleshoot/ research into a wide range of technology issues
• Time management
• Very good written and oral communication skills
• Ability to work under pressure.
• 2+ years of IT Technical Support experience

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

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Description

• Understand client requirements and how they translate in application features
• Collaborate with a team of IT professionals to set specifications for new applications
• Design creative prototypes according to specifications
• Write high quality source code to program complete applications within deadlines
• Perform unit and integration testing before launch
• Conduct functional and non-functional testing
• Troubleshoot and debug applications
• Evaluate existing applications to reprogram, update and add new features
• Develop technical documents and handbooks to accurately represent application design and code

Requirements

• Proficient knowledge of web development tools, ideally .NET, asp, and SQL/ Oracle
• Proven experience in Database Administration on Oracle and SQL Server platforms
• Problem solving skills
• Ability to write and troubleshoot SQL Code and Service oriented mentality
• Strong communication skills (oral and written)
• English (proficiency in other main languages is a plus)
• A university degree in Computer Science, Engineering or related areas is recommended
• Possession of the following certification is recommended: ITIL
• 8+ combined years of experience in Application Support and Database Administration

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

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Description

• Identify and respond to security events at Edge and for our customers.
• Troubleshoot infrastructure security issues with the operations and applications teams responsible for the design, build and operations of global network infrastructure.
• Ensuring 99.9% network availability by proactively monitoring and Maintenance of all monitoring tool (PRTG, Zabbix, etc.).
• To ensure that the HOD is updated with regular reports (Weekly, Monthly and Annual) depending on management or business needs.
• Monitor, alert on, resolve and document equipment hardware, software, environment, operating parameters, etc. to ensure acceptable performance levels are maintained.
• Fault handling and escalation (identifying and responding to faults on networks, liaising with 3rd party suppliers, handling escalation through to resolution) following procedures and policy.
• Responsible for all Change Management Request (CMR) for the Data Center, Links and Site activities.
• Proper documentation and reports of equipment performance in the Data Center.

Requirements

• Candidate should hold a bachelor’s degree in computer science, engineering, mathematics, or another computer-related field.
• At least 3 years working experience in computer/information security field.
• Candidate should hold one of the following certifications: CCNA, MCSE, CompTIA Security+
• Candidate is expected to have good communication and writing skills.
• Strong problem-solving and decision-making skills.
• Strong process & procedure mindset

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

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Description

• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Procuring network equipment and managing subcontractors involved with network installation
• Configuring firewalls, routing, and switching to maximize network efficiency and security
• Maximizing network performance through ongoing monitoring and troubleshooting
• Arranging scheduled upgrades
• Investigating faults in the network
• Updating network equipment to the latest firmware releases
• Reporting network status to key stakeholders

Requirements

• Network design and implementation
• Network performance tuning
• Experience with data communications equipment such as routers, switches, firewalls, VPN’s, Wireless Access Points, etc.
• Experience in VoIP management
• Experience in Network Security management
• Excellent understanding of LAN Switching (VLANs, Ethernet Switch Trunking, QOS, etc.)
• Strong communication skills (oral and written)
• Analytical with very good problem-solving skills
• English (proficiency in other main languages is a plus)
• University Degree in Computer Science, Engineering, or related areas
• Possession of the following certification is recommended at the minimum: CCDP or CCNP
• 5+ years of progressive network experience
• 3+ years of Cisco Voice/ Unified Communications experience

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

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Description

• Design, implement and support the hybrid backup environments on multiple technologies and across multiple sites.
• Handle technical escalations regarding backup and issues from support team.
• Troubleshoot deep technical issues in backup environments.
• Deterring incident root cause where applicable. Making recommendations and defining backup and recovery action plans.
• Automate the weekly and monthly backup reports, making sure the reports are published on the departmental SharePoint portal.
• Participate in the Business Continuity Disaster Recovery (DR) drills, also documenting the processes.
• Be abreast with trending backup solutions for hybrid enterprise environments.

Requirements

• B.Sc./HND Computer Science or related course(s)
• Minimum 8 years working experience in same or related position.
• Windows, Linux Server Operating Systems and VMware ESXi 6 (minimum) expertise
• Converged and Hyper Converged Infrastructure (Nutanix).
• Active Directory (AD), Domain Naming System (DNS).
• Microsoft System Center Data Protection Manager (SCDPM), Microsoft Azure Backup Services (MABS), Nutanix (HCI) backup and snapshotting.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development