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  • Posted: Nov 29, 2021
    Deadline: Not specified
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  • The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. The Group's activities encompass: Cement - Manufacturing / Importing Sugar - Manufacturing ...
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    Service Desk Analyst

    Description

    • Manage lifecycle of all incidents and ensure they are resolved satisfactorily.
    • Ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents in IT environment is minimized.
    • Identify root causes of problems (that affect IT service) and determine fix required to prevent recurrence of incidents.
    • Identify, log, categories, prioritize, resolve incidents and raise a problem if required.
    • Produce appropriate management information to report incident management performance.
    • Monitor effectiveness of incident management and make recommendations for improvement.
    • Manage major incidents.
    • Identify (either directly from incidents or indirectly through trend analysis, observation, etc.), log, categorize, prioritize, and resolve problems.
    • Define and maintain the overall Service Monitoring & Reporting schedule

    Requirements

    • Good knowledge of ITIL Service Delivery processes (preferably with formal certification)
    • Good Understanding of Service Management tools
    • Ability to work under pressure.
    • 2+ years of Service Desk experience

    Benefits

    • Private Health Insurance
    • Paid Time Off
    • Training & Development

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    Senior Data Base Administrator

    Description

    • Perform ongoing database tuning and performance monitoring to ensure optimal database performance of existing applications.
    • Coordinate and ensure backups and maintain disaster recovery plans.
    • Administer or oversee database users, roles, and privileges for production and development databases.
    • Coordinate and perform database changes such as upgrades, service packs and security patches.
    • Support and troubleshoot interfaces between databases and applications.
    • Manage and administer a virtualized Microsoft environment.
    • Perform daily system checks, review and respond to events reflected in various management tools, and event logs

    Requirements

    • B.Sc./HND Computer Science or related course(s)
    • Minimum 8 years working experience in same or related position
    • Microsoft Certified Database Administrator (MCDBA or similar).
    • Database schemas and architecture
    • SQL database structures, stored procedures, performance tuning, monitoring, and troubleshooting.
    • MySQL, Visual Basic, VB Script, Java, Java Script, XML, C#, or PHP

    Benefits

    • Private Health Insurance
    • Paid Time Off
    • Training & Development

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    IT Technical Support Engineers

    Description

    • Responsible for computer system and software maintenance and repair
    • Assists with computer equipment purchasing and installation
    • Maintains networks and connectivity for users
    • Research and identify solutions to software and hardware issues; Diagnose and troubleshoot technical issues, including account setup and network configuration
    • Perform hands-on fixes; including installing and upgrading software, creating file back-ups, configuring systems and applications
    • Ensure all IT issues are properly logged, track issues through to resolution, within agreed time limits, Prioritize and manage several open issues at one time
    • Provide prompt and accurate feedback to customers; follow up to ensure IT systems are fully functional after troubleshooting

    Requirements

    • Knowledge of basic computer hardware
    • Experience with Microsoft based Desktop Operating Systems (Windows 7 and Windows 8)
    • Extensive application and infrastructure support experience
    • Working knowledge of a range of diagnostic utilities/ Systems analysis
    • Ability to troubleshoot/ research into a wide range of technology issues
    • Time management
    • Very good written and oral communication skills
    • Ability to work under pressure.
    • 2+ years of IT Technical Support experience

    Benefits

    • Private Health Insurance
    • Paid Time Off
    • Training & Development

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    SAP Integration Specialist

    Description

    • Understand client requirements and how they translate in application features
    • Collaborate with a team of IT professionals to set specifications for new applications
    • Design creative prototypes according to specifications
    • Write high quality source code to program complete applications within deadlines
    • Perform unit and integration testing before launch
    • Conduct functional and non-functional testing
    • Troubleshoot and debug applications
    • Evaluate existing applications to reprogram, update and add new features
    • Develop technical documents and handbooks to accurately represent application design and code

    Requirements

    • Proficient knowledge of web development tools, ideally .NET, asp, and SQL/ Oracle
    • Proven experience in Database Administration on Oracle and SQL Server platforms
    • Problem solving skills
    • Ability to write and troubleshoot SQL Code and Service oriented mentality
    • Strong communication skills (oral and written)
    • English (proficiency in other main languages is a plus)
    • A university degree in Computer Science, Engineering or related areas is recommended
    • Possession of the following certification is recommended: ITIL
    • 8+ combined years of experience in Application Support and Database Administration

    Benefits

    • Private Health Insurance
    • Paid Time Off
    • Training & Development

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    Proactive Engineer

    Description

    • Identify and respond to security events at Edge and for our customers.
    • Troubleshoot infrastructure security issues with the operations and applications teams responsible for the design, build and operations of global network infrastructure.
    • Ensuring 99.9% network availability by proactively monitoring and Maintenance of all monitoring tool (PRTG, Zabbix, etc.).
    • To ensure that the HOD is updated with regular reports (Weekly, Monthly and Annual) depending on management or business needs.
    • Monitor, alert on, resolve and document equipment hardware, software, environment, operating parameters, etc. to ensure acceptable performance levels are maintained.
    • Fault handling and escalation (identifying and responding to faults on networks, liaising with 3rd party suppliers, handling escalation through to resolution) following procedures and policy.
    • Responsible for all Change Management Request (CMR) for the Data Center, Links and Site activities.
    • Proper documentation and reports of equipment performance in the Data Center.

    Requirements

    • Candidate should hold a bachelor’s degree in computer science, engineering, mathematics, or another computer-related field.
    • At least 3 years working experience in computer/information security field.
    • Candidate should hold one of the following certifications: CCNA, MCSE, CompTIA Security+
    • Candidate is expected to have good communication and writing skills.
    • Strong problem-solving and decision-making skills.
    • Strong process & procedure mindset

    Benefits

    • Private Health Insurance
    • Paid Time Off
    • Training & Development

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    Network Operations Specialist

    Description

    • Designing and implementing new network solutions and/or improving the efficiency of current networks
    • Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
    • Procuring network equipment and managing subcontractors involved with network installation
    • Configuring firewalls, routing, and switching to maximize network efficiency and security
    • Maximizing network performance through ongoing monitoring and troubleshooting
    • Arranging scheduled upgrades
    • Investigating faults in the network
    • Updating network equipment to the latest firmware releases
    • Reporting network status to key stakeholders

    Requirements

    • Network design and implementation
    • Network performance tuning
    • Experience with data communications equipment such as routers, switches, firewalls, VPN’s, Wireless Access Points, etc.
    • Experience in VoIP management
    • Experience in Network Security management
    • Excellent understanding of LAN Switching (VLANs, Ethernet Switch Trunking, QOS, etc.)
    • Strong communication skills (oral and written)
    • Analytical with very good problem-solving skills
    • English (proficiency in other main languages is a plus)
    • University Degree in Computer Science, Engineering, or related areas
    • Possession of the following certification is recommended at the minimum: CCDP or CCNP
    • 5+ years of progressive network experience
    • 3+ years of Cisco Voice/ Unified Communications experience

    Benefits

    • Private Health Insurance
    • Paid Time Off
    • Training & Development

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    Senior Back-up Administrator

    Description

    • Design, implement and support the hybrid backup environments on multiple technologies and across multiple sites.
    • Handle technical escalations regarding backup and issues from support team.
    • Troubleshoot deep technical issues in backup environments.
    • Deterring incident root cause where applicable. Making recommendations and defining backup and recovery action plans.
    • Automate the weekly and monthly backup reports, making sure the reports are published on the departmental SharePoint portal.
    • Participate in the Business Continuity Disaster Recovery (DR) drills, also documenting the processes.
    • Be abreast with trending backup solutions for hybrid enterprise environments.

    Requirements

    • B.Sc./HND Computer Science or related course(s)
    • Minimum 8 years working experience in same or related position.
    • Windows, Linux Server Operating Systems and VMware ESXi 6 (minimum) expertise
    • Converged and Hyper Converged Infrastructure (Nutanix).
    • Active Directory (AD), Domain Naming System (DNS).
    • Microsoft System Center Data Protection Manager (SCDPM), Microsoft Azure Backup Services (MABS), Nutanix (HCI) backup and snapshotting.

    Benefits

    • Private Health Insurance
    • Paid Time Off
    • Training & Development

    Method of Application

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