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  • Posted: May 29, 2020
    Deadline: Jun 12, 2020
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  • Since 1979, we have helped people grappling with the toughest hardships survive - and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity. Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.
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    ICT Senior Officer

    Position Status Full-time and Regular

    Reference Number: ABV/OPS/2020/0027.

    Program / Department Summary

    The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the purchase of goods and services. The overriding objective for all Mercy Corps procurement activity is the prompt and effective provision of materials and services to Mercy Corps’ beneficiary populations in compliance with donor specifications.

    General Position Summary

    This position is a very critical position and will be responsible for proactively anticipating and supporting the IT needs of all office, project and field offices in Mercy Corps Nigeria and implement strategic action plans to respond to such needs. This person will also be the primary focal person for the management of ICT systems, assets and total work tools management in Abuja.

    Essential Job Responsibilities

    The Senior ICT Officer will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

    ICT Management

    • Coordinates and manages the country ICT unit by determining, developing and implementing the location specific IT goals.
    • Support the IT admin in ensuring that we have a smooth operation of the LAN /computer network system.
    • S/he will assist with computer maintenance, install equipment, perform preventive maintenance and the troubleshooting of a variety of hardware and software installations.
    • S/he will provide support for knowledge management, decision-making, and programming effectiveness by ensuring efficient operation and use of information sharing, communication, and collaboration technologies, and will provide technical support to staff and partners on overall ICT systems.
    • Responsible for deployment, maintenance, security, data protection, and troubleshooting of technology and systems for country office(s).
    • S/he will stay abreast of ICT developments in the international and local market while providing recommendations based on opportunities to improve the efficiency and impact of programming, operations, and overall performance.
    • Implement, configure and maintain systems to meet program service and operational excellence requirements.
    • Maintain quality system configuration, administration, security, and maintenance for program ICT systems, including networks, servers, and telecommunications.
    • Ensure that system and data availability meets business recovery requirements.
    • Support staff in executing good stewardship and efficient use of agency ICT resources.
    • Collaborate with relevant staff to maintain ICT inventory and ensure adequate supply and functionality.

    End-User Support

    • Provide timely response to second level escalations as per agency Service Desk procedures
    • Support the onboarding of staff process.
    • Conduct user training, as appropriate.
    • Configure desktops, laptops and other peripheral devices to provide user access to agency business systems information.

    Partner Support

    • Partner with program staff on integrating ICT solutions in program implementation.
    • Deploy and provide ongoing technical support in ICT solutions integrated within programming interventions.

    Compliance

    • Provide consistency in service delivery against established policies, procedures, and service standards.
    • Support the procurement of ICT equipment and software purchases in line with MCN standards and in compliance with donor requirements.
    • Implement and follow-up on ICT Country Office Assessments.

    Capacity Building

    • Maintain personal and professional development to meet the changing demands of the job.
    • Develop and implement training programs to improve staff and partners capacity in the area of ICT.
    • Participate in regional/agency ICT initiatives.
    • Provide capacity building (training, coaching, on-the-job support) to staff and partners in ICT-related areas.

    Reporting

    • Prepare and provide weekly ICT service reports for the country program, regional, and global ICT leadership. The reports should include data regarding service performance, key risks, current project status, and planned initiatives.
    • Daily Reports being provided to direct Supervisor
    • Daily task tracking with direct and indirect reports

    Supervisory Responsibilities
    Directly supervises all ICT Assistant/Intern in Abuja and provides technical supervisory support to ICT team members in all other locations in MCN

    Accountability

    Reports Directly To: Operations Director

    Reports Indirectly To: Regional IT Advisor 

    Works Directly With: Mercy Corps IT administrators, operation staff, finance, program team and partner organizations, other Mercy Corps staff.

    Accountability to Beneficiaries:

    Mercy Corps team members are expected to support all efforts toward accountability, specifically
    to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Safeguarding:

    Mercy Corps has zero tolerance of every form of abuse and expects team members, operations and programs to do no harm to the people and communities with which we work or put anyone, especially vulnerable populations at risk of abuse or exploitation

    Required Knowledge and Experience:

    • Relevant University Degree in Computer Science, Information Technology, Electrical Engineering, Computer Engineering,
    • Relevant certifications in hardware and software management and application considered a bonus
    • Minimum 5 years of relevant work experience along with experience in managing teams
    • Good understanding or interest in the provision of IT support services that take into relevance the management of cross-cultural issues within a high-security environment
    • Ability to communicate fluently in English preferred and any Nigerian languages
    • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
    • Excellent negotiation, representation skills and the ability to work comfortably with an ethnically diverse staff.

    Success Factor:

    The successful candidate will be proactive, creative and a problem solver. S/he will be conscientious with an excellent sense of judgment. S/he will be able to thrive in a fast-paced environment and will be capable of multitasking. S/he will demonstrate a strong understanding of the cultural and social environment in the region and have the willingness and ability to work effectively with a wide verity of people.

    Living and Environmental Conditions:

    This position will be based in Abuja with an estimated 40% travel, primarily to field offices, program locations anywhere within Nigeria.

    go to method of application »

    ICT Assistant

    Location Maiduguri, Nigeria

    Position Status Full-time

    Reference Number: ABV/OPS/2020/0026

    General Position Summary

    This position is responsible for proactively anticipating and supporting the IT needs of Maiduguri office and deep field offices in Mercy Corps Nigeria. This person will assist the ICT Officer in managing ICT systems in Maiduguri.

    Essential Job Responsibilities

    • The ICT Assistant will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
    • Read and understand the Mercy corps IT Systems Policy on appropriate use. Orient staff on appropriate use and monitor user activities to ensure adherence to these policies.
    • Conduct staff training on computer basics and the use of MS Office applications and networking. Assist, as needed, with developing databases or other windows application needs for program and operational staff.
    • Responsible use and confidentiality of any information identified as sensitive.
    • Regularly update anti-virus programs and ensure the entire network and computers are virus-free.
    • Assist the IT Officer in establishing a clear, back-up policy for the Mercy Corps office and undertake the necessary steps for this activity including designing a schedule and materials list. Ensure back up and archives are made and stored as scheduled.
    • Under the guidance of the ICT Officer, undertake the repairing and maintaining of LAN-s, internet systems and general IT maintenance and training.
    • Oversee repair of computers and IT equipment at a local level, when possible - facilitate and advise on best, safest and most economic solutions in consultation with the ICT Officer.
    • Maintain an efficient Local Area Network for Mercy Corps office. Do not change the current design of configurations without written approval after analysis by the ICT Officer and the Operations Manager. Current designs are appropriate for the programmatic needs for the office and any additions or changes require prior approval and planning.
    • Identify equipment and accessories required for the smooth functioning of computers and IT equipment in Mercy Corps offices. Facilitate the purchase of items through the Procurement Department.
    • Maintain the Mercy Corps mail server and assign addresses as instructed by ICT Officer.
    • Maintain proper documentation of all IT equipment including; system profiles, warranties and IT stock/accessories; Organize and maintain a central filing system of satellite systems in MC office.
    • Assist in the identifying specification, relocation and assembly of any equipment including computers, printers, accessories and satellite systems in all offices, as required.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

    Security

    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning

    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. 

    Accountabilities to Beneficiaries 

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    • Team members are expected to conduct themselves professionally and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    • to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Supervisory Responsibility

    None

    Accountability 

    Reports Directly To: ICT Officer

    Works Directly With: Mercy Corps ICT Team and all other Mercy Corps staff.

    Safeguarding

    Mercy Corps has zero tolerance of every form of abuse and expects team members, operations and programs to do no harm to the people and communities with which we work or put anyone, especially vulnerable populations at risk of abuse or exploitation.

    Required Experience and Knowledge :

    • A minimum of three years’ experience in an information technology system (IT).
    • A relevant university degree in computer sciences is desirable.
    • Experience in both hardware and software requirements in local area networking (LAN); experience in the configuration of an internal email system as per the local area networking (LAN).
    • Exclusive knowledge of internet, proxy, pop mail, and TCPIP settings, Linux and Windows applications.
    • Experience for upright maintenance of all internet account, Logins and account status.
    • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
    • Ability to troubleshoot, plan and design low maintenance systems is a must.
    • Ability to troubleshoot and maintain both wireless and cable connections is required.
    • Must understand, follow and implement existing policies on IT equipment use and best practices.

    Success Factors:

    The successful candidate will be proactive, creative and a problem solver. S/he will be conscientious with an excellent sense of judgment. S/he will be able to thrive in a fast-paced environment and will be capable of multitasking. S/he will demonstrate a strong understanding of the cultural and social environment in the region and have the willingness and ability to work effectively with a wide verity of people.

    Living and Environment Conditions:

    This position will be based in Maiduguri with an estimated 40% travel, primarily to deep field offices, program locations anywhere within Northeast Nigeria.

    Method of Application

    Interested and qualified candidates are encouraged to submit their CV and Cover Letter in one document, addressing the position requirements to: ng-recruitment.nigeria@mercycorps.org on or before 12th June 2020

    Note

    • All applications must include the position title and Reference Number in the subject line
    • Please note that only short-listed candidates will be contacted for an interview
    • We are an equal opportunity organization so women are strongly encouraged to apply for this position
  • Send your application

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