Job Opportunities at Lily Hospitals Limited

Job Category:   Senior Officer Level

Location:          Warri, Delta state
Job Summary

Th Internal IT audit Officer shall be expected to have an analytical mind and expertise in IT systems, applications and infrastructure with a great understanding of cyber security trends. The preferred candidate shall also be capable of maintaining the confidentiality of sensitive information while working with a variety of technologies, security problems and network troubleshooting.

The role shall be responsible in examining the company’s IT systems to make sure that sufficient controls are kept as well as the security of data stored or transported
Key Result Areas (KRA)

The key result areas of this role are:

• Examine internal IT controls, evaluate its design and operational effectiveness in reflection of immerging trends in the information technology space, including cloud computing.
• Carry out assessments on IT, determine exposure to security and control risk, and provide recommendations for improvement.
•     Test and identify network and system vulnerabilities, and create counteractive strategies to protect the organization’s network and data.
• Conduct efficient and effective IT audit procedures, ensuring the safety and optimization of IT Assets and resources
• Recommend network security and related IT policies and procedures, and monitor compliance to established policies
•     Review, evaluate and test the adequacy of application controls.
• Responsible for evaluating information system development and processes of execution against life cycles of system development and project management
• Take part in major IT initiatives, change management and related projects as well as in reviews of security systems and internal controls under development.
• Participate in developing and implementing a detailed audit plan that takes into consideration risk assessment, goals and objectives of the management, as well as the Board Audit Committee requirements
• Participate in special projects or studies such as fraud investigation, risk assessment, due diligence acquisition reviews, etc.
• Carry out any other task as may be assigned by the Group Head, Internal Audit.

The Person

• Minimum academic qualification of a Bachelor’s degree (B.Sc.) in Computer Science, Information System business degree.
• 3 to 5 years relevant and related work experience.
• Membership of relevant professional bodies such as Certified Information Systems Security Professional (CISSP) or the Certified Information Systems Auditor (CISA) would be an added advantage.
• Possess adequate knowledge of network and application vulnerability assessment, IT practices, risk assessment practices, change control, data privacy, and business continuity.
• Attention to detail, excellent communication skills, and professional ethics

Remuneration

Salary in line with industry standard

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Job Summary

The Quality Assurance Officer is responsible for ensuring the implementation and sustenance of Quality and Risk Management Policies and SOPs in line with ISO and COHSASA criteria.  The officer shall assist all Heads of departments with the interpretation of Quality Assurance and Improvement Projects and provide guidance concerning quality assurance systems and their implementation in line with business strategy and international best practice in the Health industry.

Key Result Areas (KRA)
The key result areas of this role are:

• Submit monthly QA report of activities
• Internal Customer service evaluation report monthly and quarterly.
• Submit Net Promoters Score on quarterly basis
• Analyze incidents and complaints data on a quarterly basis.
• Process spot check report monthly
• Monitoring report on all outsourced services monthly.
• Develop policies, processes and procedures in line with ISO and COHSASA requirements.
• Assist in the installation and maintenance of relevant standards, ISO 27001:2013, COSO 2013, and Kaizen.
• Monitor and report compliance to the requirements of ISO 9001 standard.
• Monitor and track a quarterly departmental QIP with reports.
• Perform three times yearly company-wide Quality audits.
• Perform risk assessment and effectiveness of risk controls monthly

Documentation

• Ensure that hardcopy documents within the departments are adequately shelved and scanned and archived on a monthly basis.
• Work with process owners to improve on their document management and control practices.
• Maintain a list of ISO champions within the departments to help ISO process.

Internal Process Audit

• Perform audit/spot checks from both clinical and non-clinical processes within the hospital.
• Monitor and report compliance to the requirements of ISO 9001 and another relevant standard.
• Carry out unscheduled spot checks on all outsourced activities and submit report on monthly basis.
• Monthly identification of risk areas from process audit for improvement.
• Periodic testing of process controls and reporting to ensure that risk is reduced tolerable levels.

Process Improvement

• Assist in awareness creation and implementation of COSO and kaizen projects across the hospitals.
• Assist in identifying sources of financial loss and improvement measures to the Quality Assurance lead on a weekly basis.
• Assist in implementing COSO and kaizen systems in the hospital.

Customer Satisfaction

• Evaluate Internal Process quality by administering Internal customer satisfaction survey on a monthly basis collate and analyze using SPSS and submit report on a monthly and quarterly basis.
• Handle, review and resolve patients and internal customer’ complaints, compliment and enquiries and analyze the outcome on a weekly basis.

Risk Management

• Work with process owners on risk identification and ensure periodic update of the hospital wide risk register.
• Monitor the effectiveness of actions to address risk and opportunities and report on a monthly and quarterly basis.
• Investigate incidents and customer complaints within the hospitals, and report on a daily, weekly and monthly basis.
• Perform audit for LFI in all departments.

Training and Development

• Conduct QA related training for staff in line with the hospital training calendar.
• Assist in coordinating all process improvement trainings and training report submitted within 48 hours.
• Perform other duties as may be assigned by the Quality Assurance Lead.

The Person

• Minimum academic qualification of a Bachelor’s degree (B.Sc.) in any relevant Science degree.
• 1to3 years relevant work experience preferably in the Health or Service sector.
• Job holder is required to be a certified holder of relevant industry ISO Standards.
• Knowledge of ISO and COHSASA standards installation and implementation.
• Full working Knowledge of the Microsoft office package is required
• Exceptional oral, written and presentation skills with good interpersonal relationship

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Job Category: Management Level

Location: Warri, Delta State
Job Summary

This role is responsible for providing high quality clinical care to patients in the hospital by diagnosing, treating and helping to prevent diseases of women especially those affecting the reproductive system and the process of childbirth.

Key Result Areas (KRA)

The key result areas of this role are:

Clinical Service Delivery

• To provide quality medical care to patients and supervise the delivery of quality healthcare by all junior medical personnel.
• Supervise and monitor cesarean sections or other surgical procedures as needed to preserve patient’s health and deliver babies safely.
• Provide supervision to resident doctors, medical officers and house officers on medical cases with unique complications.
• Contribute to quality patient care by participation in case planning which includes appropriate pre-admission planning, in-hospital care and discharge planning.
• To identify and recommend appropriate investigations, medical treatment etc
• Participate in clinical audit and quality programs as appropriate

Administrative Functions

• Manage the administrative requirements of the hospital and patient care including ensuring discharge summaries and medico-legal correspondence are completed with no delay.
• Be aware of and adhere to all Lily Hospital policies and procedure in reference to clinical practice.
• Ensure accomplishment of quality training in the department.

The Person

• The job holder must have a license to practice medicine from the Medical and Dental Council of Nigeria and should be a licensed O&G practitioner certified by the West African College of Surgeons or the National Post graduate Medical College.
• Knowledge of O & G and other specialist areas of medical practice such as oncology, pathology, radiology and pediatrics.
• The job holder must have good communication skills, a strong ability to work well under extreme pressure and self discipline
• Job holder must have a working knowledge of global quality assurance, clinical audit principles and processes and must exhibit a commitment towards continuous quality improvement.
• Minimum of 5 years cognate experience.
• Must show evidence of competence in management of o & G cases and evidence of active participation in relevant  research

Remuneration

• Salary in line with industry standard
• Accommodation available

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Job Category: Senior Staff

Location: Warri, Edo State
Job Summary

This role is responsible for diagnosing, treating and providing preventive health care services to patients in the general population. The job holder may refer patients to specialists when they need further diagnosis or treatment.
Key Result Areas (KRA)

The key result areas of this role are:
Clinical Service Delivery

• Prescribe or administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury
• Order, perform, and interpret tests and analyze records, reports, and examination information to diagnose patients' condition.
• Collect, record, and maintain patient information, such as medical history, reports, and examination results.
• Monitor patients' conditions and progress and reevaluate treatments as necessary.
• Explain procedures and discuss test results or prescribed treatments with patients.
• Advise patients and community members concerning diet, activity, hygiene, and disease prevention.
• Refer patients to medical specialists or other practitioners when necessary.
• Provide medical support to midwives in the delivery of babies.
• Execute minor surgical procedures on patients to remove, repair, or improve functioning of diseased or injured body parts and systems.
• Plan, implement, or administer health programs or standards in hospitals, businesses, or communities for prevention or treatment of injury or illness.
• Prepare government or organizational reports which include birth, death, and disease statistics, workforce evaluations, or medical status of individuals.
• To provide quality medical care to patients under the supervision of the HOD, Family Medicine.
• Adhering to professional and service code of conduct and ethics;
• To ensure comprehensive, accurate and concise medical records are collected and maintained for patients with an appropriate signed and dated legible entry in the patient’s medical record.
• Participate in clinical audit and quality programs as appropriate
• To be "on-call" or participate in shift rosters is a requirement of the position

Administrative Functions

• Manage the administrative requirements of the hospital and patient care including planning and draft budgeting for activities in the hospital.
• Be aware of and adhere to all Hospital policies and procedure in reference to clinical practice.

The Person

• The job holder must have a license to practice medicine from the Nigerian Medical and Dental Association.
• Knowledge of general medicine, family care, and other specialist areas of medical practice such as Pediatrics & Obstetrics & Gynecology.
• The job holder must have good communication skills, a strong ability to work well under extreme pressure, self-discipline and excellent long term concentration.

Remuneration

Salary is dependent on Years of Experience

Minimum of N320,000 (Gross)

Other Allowances include: Annual Accommodation Allowance & Leave Allowance