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  • Posted: May 14, 2021
    Deadline: May 31, 2021
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  • A Telecommunications Company
    Read more about this company

     

    Customer Service Representative

    The selected candidate will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    Customer Service Responsibilities list:

    • Manage large amounts of incoming phone calls

    • Generate sales leads

    • Identify and assess customers’ needs to achieve satisfaction

    • Build sustainable relationships and trust with customer accounts through open and interactive communication

    • Provide accurate, valid and complete information by using the right methods/tools

    • Meet personal/customer service team sales targets and call handling quotas

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

    • Keep records of customer interactions, process customer accounts and file documents

    • Follow communication procedures, guidelines and policies

    Requirements

    • Strong phone contact handling skills and active listening

    • Familiarity with CRM systems and practices

    • Customer orientation and ability to adapt/respond to different types of characters

    • Excellent communication and presentation skills

    • Ability to multi-task, prioritize, and manage time effectively

    • High school diploma

    The pay for this position is between N50,000 - N100,000

    go to method of application »

    Personal assistant

    We are looking for a responsible Personal Assistant to provide personalized secretarial and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to manager’s working life and communication.

    The workload is minimal and requires little effort. Applicants, should they get the job would be expected to follow up the manager’s clients and give feedback a few times per week.

    Responsibilities

    • Act as the point of contact between the manager and internal/external clients

    • Screen and direct phone calls and distribute correspondence

    • Handle requests and queries appropriately

    • Manage diary and schedule meetings and appointments

    Requirements

    • Must speak both English and Yoruba fluently

    • Knowledge of office management systems and procedures

    • Google sheets proficiency

    • Outstanding organisational and time management skills

    • Ability to multitask and prioritize daily workload

    • Excellent verbal and written communications skills

    • Discretion and confidentiality

    • High School degree

    • Applicant must have access to a smartphone and/or a laptop within working hours

    Monthly salary is between N35,000 - N45,000

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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