Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
About the role
The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team. Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automations you’ll work on.
What you would be expected to do:
- Provide timely technical support for users and work with them to solve existing problems.
- Work with end-users to look for solutions to issues that may arise using the various tools available.
- Day to day monitoring and maintenance of current systems and solutions.
- Develop and provide training and technical documentation for users from various departments.
- Work with vendors in the process of troubleshooting escalated incidents.
You might be a strong candidate if you:
- Bachelor's Degree in any IT related course
- Basic experience in managing various business system and tools.
- Ideal candidates will demonstrate accomplishment through some of the following experiences:
- At least 2 year of ICT experience with a proven track record of maintaining and troubleshooting different systems and tools.
- Strong communication skills and ability to explain complex data flows in a simple manner.
- Proven experience administering the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software.
- Knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
- A good understanding of our key sectors of focus.
Desired Characteristics
- Clear and straight to the point communication skills with fluency in both written and spoken English.
- Knowledge of written and spoken French would be an added advantage.
- Strong communication skills.
- Clear thinking/problem-solving ability
- Ability to establish and maintain effective relationships with people from different departments.
- Passion for learning.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that diversity (of race, gender, sexual orientation, religion, ethnicity, national origin, personality type, perspective, and all the other fascinating characteristics that make us different) enriches innovation and our competitiveness in the market.
We strive to ensure diverse perspectives inform critical decisions, and we actively work towards ensuring all Greenlighters feel like they belong. We also know that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes individuals based on experiences and demonstrated job performance, regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, disability, or any other protected characteristic as established by law.
go to method of application »
About the Role:
Sun King is looking for a Service Technician to lead the Aftersales operations in Nigeria. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries. This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to obtain their loyalty to achieve best-in-class customer satisfaction.
You will have the opportunity to work cross-functionally to find solutions for our customers including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you!
What you would be expected to do:
- Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
- Regular positive improvement of all the existing processes at the Service entre every quota.
- Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
- Develop new processes to transform current service operations more efficiently.
- Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
- Develop a thorough knowledge of the product and service the company your work for is offering.
- Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
- Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
- Delegate certain customer inquiries to specific teams when needed.
- Team Management: Lead the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
- Dispute Management: Manage a large number of incoming calls and emails,
- keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
- Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
- Documentation & MIS: Provide periodic reports to management on after-sales & service activities.
- Any other business as assigned by your supervisor.
You might be a strong candidate if you:
- Have a degree in engineering or any related field from a reputable institution
- 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry
- Must demonstrate experience in solar Inverter installations.
- Excellent verbal and written communication skills with the ability to distill
- information and understand the way to communicate to different audiences in order to get results.
- Passionate about customer service and resolving their issues
- The ability to maintain calm under pressure
- Efficiency and organizational skills
- Critical Thinker: Very strong ability to structure problems and drive towards
- solutions even in ambiguous situations
- Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind.
- Demonstrates humility
- Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven individual.
go to method of application »
About the Role:
Sun King is looking for a Service Technician to lead the Aftersales operations in Nigeria. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries. This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to obtain their loyalty to achieve best-in-class customer satisfaction.
You will have the opportunity to work cross-functionally to find solutions for our customers including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you!
What you would be expected to do:
- Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
- Regular positive improvement of all the existing processes at the Service entre every quota.
- Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
- Develop new processes to transform current service operations more efficiently.
- Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
- Develop a thorough knowledge of the product and service the company your work for is offering.
- Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
- Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
- Delegate certain customer inquiries to specific teams when needed.
- Team Management: Lead the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
- Dispute Management: Manage a large number of incoming calls and emails,
- keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
- Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
- Documentation & MIS: Provide periodic reports to management on after-sales & service activities.
- Any other business as assigned by your supervisor.
You might be a strong candidate if you:
- Have a degree in engineering or any related field from a reputable institution
- 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry
- Must demonstrate experience in solar Inverter installations.
- Excellent verbal and written communication skills with the ability to distill
- information and understand the way to communicate to different audiences in order to get results.
- Passionate about customer service and resolving their issues
- The ability to maintain calm under pressure
- Efficiency and organizational skills
- Critical Thinker: Very strong ability to structure problems and drive towards
- solutions even in ambiguous situations
- Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind.
- Demonstrates humility
- Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven individual.
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- Greenlight Planet Nigeria Limited Business Development Manager, West Africa
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
Gmail
Yahoomail